Experienced Customer Account Support Specialist for Dynamic Financial Services Team - 100% Remote Opportunity at blithequark

Introduction to blithequark Imagine being part of a forward-thinking organization that is revolutionizing the way people access quality vehicles and innovative financial solutions. At blithequark, our mission is built on a foundation of providing exceptional services to hardworking individuals, and we're looking for talented professionals like you to join our journey. With a rich history and an expansive presence across the Southeast, blithequark is one of the fastest-growing auto leasing and finance companies in the United States. Our growth trajectory is not just a testament to our success but also an opportunity for our team members to grow professionally and personally. Our Culture and Values At blithequark, we pride ourselves on fostering a diverse and inclusive environment where everyone has the opportunity to thrive and advance their career. Our core values are the pillars that define how we conduct our business and interact with our customers and each other. These values include: Integrity : We operate with honesty and transparency in all our dealings. Innovation : We embrace creativity and innovation to stay ahead in the financial services sector. Inclusion : We believe in diversity and ensure that everyone feels valued and respected. Service : Our commitment to exceptional customer service is unwavering. Success : We strive for excellence in everything we do, celebrating our achievements and learning from our challenges. Join Our Team as a Customer Account Support Specialist We are currently seeking highly motivated and results-oriented individuals to join our team as Customer Account Support Specialists. This role is 100% remote, offering the flexibility and comfort of working from your own space. As a key member of our team, you will play a crucial role in servicing our large and growing portfolio of customers. Your primary focus will be on providing exceptional support to our customers, addressing their queries, and negotiating payments to ensure timely resolutions. Key Responsibilities As a Customer Account Support Specialist at blithequark, your responsibilities will include: Contacting customers to understand the reasons behind payment delinquencies and negotiating payments that work for both parties. Handling customer accounts with speed, accuracy, and professionalism, ensuring that all interactions are positive and productive. Confirming and negotiating payment arrangements, researching any discrepancies, and finding solutions that meet our customers' needs. Meeting required performance standards and metrics through completing phone calls and maintaining a high level of customer satisfaction. Maintaining established objectives for delinquency, repossessions, and net losses, and staying updated on changes in policies and procedures. Utilizing our computerized system for tracking, information gathering, and troubleshooting to ensure efficient account management. Documenting all accounts accurately, clearly, and concisely, noting the reason for delinquency and any actions taken. Responding to customer inquiries with accurate information, professionalism, and integrity, ensuring that our customers feel supported and valued. Adhering to all state and federal laws in the handling of accounts, ensuring compliance and ethical practices in all interactions. Essential and Preferred Qualifications To excel as a Customer Account Support Specialist at blithequark, you should possess: Excellent communication skills : The ability to listen actively, communicate clearly, and negotiate effectively is crucial for success in this role. Attention to detail : Accuracy and attention to detail are essential for managing customer accounts and ensuring that all information is up-to-date and correct. Professional phone etiquette : You should be comfortable communicating over the phone and have a professional demeanor that represents blithequark positively. Good follow-up skills : The ability to follow up on customer interactions, ensure that agreements are met, and maintain a high level of customer satisfaction is vital. Persuasive negotiation skills : Being able to negotiate payments and find mutually beneficial solutions is a key aspect of this role. Technical skills : Experience with Microsoft Windows and Internet-based applications is required, along with basic typing and data entry skills. Ability to multi-task : You should be able to handle multiple customer interactions simultaneously while maintaining a high level of professionalism and productivity. Flexibility : The ability to work a five-day workweek, including some Saturdays, and adapt to changing shift requirements is necessary. Education and Experience We welcome applications from individuals with a high school diploma or equivalent. An Associate's Degree or Bachelor's Degree in business or a related field may be considered in lieu of experience. Prior experience in financial services or a similar industry is preferred, as it will provide a solid foundation for understanding our customers' needs and the financial solutions we offer. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Account Support Specialist, you will have access to training and development programs designed to enhance your skills and knowledge in financial services. Our inclusive and supportive environment encourages innovation, creativity, and progression, offering you the opportunity to advance your career within the company. Work Environment and Company Culture Our work environment is dynamic, inclusive, and focused on delivering exceptional customer experiences. We believe in fostering a culture that values hard work, creativity, integrity, and a can-do spirit. As a remote team member, you will be part of a cohesive unit that collaborates effectively, supports each other, and celebrates successes. Our company culture is built on the principles of respect, empathy, and open communication, ensuring that everyone feels valued and empowered to contribute their best work. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package that reflects your skills, experience, and contributions to the team. Our benefits include a range of perks designed to support your well-being, professional growth, and work-life balance. While specific details may vary, you can expect a comprehensive package that acknowledges your value to our organization. Conclusion If you are a motivated, customer-focused individual looking for a challenging and rewarding role in a dynamic financial services company, we invite you to apply for the Customer Account Support Specialist position at blithequark. This 100% remote opportunity offers the flexibility, growth prospects, and sense of fulfillment that comes with being part of a team dedicated to making a positive impact. Join us on our mission to provide hardworking people with quality vehicles and innovative financial solutions, and let's grow together. Apply now and become a part of the blithequark family, where your skills, experience, and passion for customer service can thrive. Apply for this job