**Experienced Customer Alarm Monitoring Agent – Ensuring Safety and Security for blithequark Customers**

At blithequark, we pride ourselves on being a leader in the industry, providing top-notch services that prioritize the safety and security of our customers. As a Customer Alarm Monitoring Agent, you will play a vital role in ensuring the well-being of our customers by monitoring alarm signals and dispatching emergency services as needed. This position offers a unique blend of customer service, technical skills, and high-stress environment experience, making it an ideal opportunity for individuals who thrive in fast-paced environments. **About blithequark** blithequark is a dynamic and innovative company that has been at the forefront of the industry for years. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the security and safety sector. With a strong focus on community involvement and social responsibility, we strive to make a positive impact on the lives of our customers and employees alike. **Responsibilities** As a Customer Alarm Monitoring Agent, you will be responsible for: * Responding to alarm signals from customers' alarm systems in a timely and efficient manner * Dispatching emergency signals to police, fire, and medical agencies as needed * Providing world-class customer service to customers in their time of need, ensuring that their concerns are addressed promptly and professionally * Notifying customers of non-emergency signals and keeping them informed throughout the process * Notifying account contacts of emergency signals after dispatch, ensuring seamless communication and coordination * Receiving and processing inbound calls requesting information, providing accurate and helpful responses to customers **Requirements** To be successful in this role, you will need to possess: * A high school diploma or equivalent * The ability to type a minimum of 40 words per minute * The ability to pass an FBI criminal background check to obtain a Burglar Alarm License in all 50 states * One year of customer service experience preferred, but not required **Nice-to-haves** While not required, the following skills and qualifications are highly desirable: * Bilingual Spanish/English speakers (additional $1.00 per hour) * Experience in a high-stress environment, such as emergency services or customer-facing roles **Benefits** As a valued member of the blithequark team, you will enjoy a comprehensive benefits package, including: * 401(k) plan with matching contributions * Dental insurance * Flexible schedule to accommodate your needs * Health insurance * Life insurance * On-the-job training to ensure your success in the role * Paid time off to recharge and relax * Parental leave to support your growing family * Referral program to reward your network for their referrals * Vision insurance to protect your eye health **Career Growth Opportunities** At blithequark, we believe in investing in our employees' growth and development. As a Customer Alarm Monitoring Agent, you will have opportunities to: * Develop your technical skills and knowledge in alarm monitoring and dispatching * Enhance your customer service skills and provide exceptional support to our customers * Take on additional responsibilities and leadership roles within the team * Pursue advanced certifications and training to further your career **Work Environment and Company Culture** blithequark is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on the following values: * Respect: We treat each other with kindness, empathy, and respect. * Integrity: We operate with honesty, transparency, and accountability. * Excellence: We strive for excellence in everything we do. * Teamwork: We work together to achieve our goals and support each other's growth. **Compensation and Perks** As a Customer Alarm Monitoring Agent, you can expect a competitive salary and benefits package, including: * A base salary range of $40,000 - $60,000 per year, depending on experience * Overtime pay for hours worked beyond the standard schedule * Opportunities for advancement and career growth * A comprehensive benefits package, including health, dental, and vision insurance * Paid time off and parental leave * Referral program and other incentives to reward your hard work and dedication **How to Apply** If you are a motivated and customer-focused individual who is passionate about ensuring the safety and security of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to the success of blithequark. Apply for this job