**Experienced Customer Assistance Representative – Airport Customer Service Team – Phoenix, AZ**

Are you ready to embark on a journey that combines customer service excellence with the thrill of working in a fast-paced airport environment? Do you have a passion for delivering exceptional experiences to travelers from around the world? Look no further than blithequark, where we're seeking a highly skilled and customer-focused Customer Assistance Representative to join our team at Phoenix Sky Harbor Airport. As a Customer Assistance Representative at blithequark, you'll be the face of our brand, interacting with customers in a courteous, efficient, friendly, and professional manner. You'll be responsible for providing top-notch service to travelers, ensuring their journey is smooth and enjoyable from check-in to departure. If you're a people person with a knack for problem-solving and a passion for delivering exceptional customer experiences, we want to hear from you! **Why You'll Love This Job** As a Customer Assistance Representative at blithequark, you'll have the opportunity to: * Greet customers with a smile and provide personalized assistance with check-in, baggage processing, and other travel-related needs * Monitor the ticket counter area to ensure compliance with safety policies and procedures * Troubleshoot kiosk technology issues and communicate with IT to resolve any technical problems * Verify travel documents and assist with international travel requirements * Assist customers with checked baggage processing, including completing credit card transactions and self-tagging * Provide gate information and directions to customers * Perform clearance and verification of documents at kiosks * Assist unaccompanied minors and non-ambulatory customers with boarding, deplaning, and other transportation needs * Participate in mandatory overtime requirements, varying shifts, weekends, and holidays **All You'll Need for Success** To be successful in this role, you'll need: * A high school diploma or equivalent * Be at least 18 years of age * Read, write, fluently speak, and understand the English language * Bilingual language skills may be required in some locations * A valid driver's license as required by local authorities * Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to satisfy company and security requirements * Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable * Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable * Must be authorized to work in the U.S. **Preferred Qualifications** While not required, having the following qualifications will make you an even stronger candidate: * Working knowledge of Sabre or any other Passenger Service System * Previous face-to-face customer service experience * Working in a fast-paced environment **What You'll Get** As a valued member of the blithequark team, you'll enjoy a range of benefits, including: * Travel Perks: Explore the world with your family and friends on over 6,800 daily flights across our global network * Health Benefits: Access comprehensive health, dental, prescription, and vision benefits on day one * Wellness Programs: Stay well with our wellness programs, including virtual doctor visits, flexible spending accounts, and more * 401(k) Program: Available upon hire, with employer contributions to your 401(k) program after one year * Additional Benefits: Enjoy our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more **Feel Free to Be Yourself at blithequark** At blithequark, we're committed to creating an inclusive work environment where everyone feels valued and respected. Our 20+ Employee Business Resource Groups connect our team members to our customers, suppliers, communities, and shareholders, helping us reach our full potential and meet the needs of our diverse world. **Travel to the Interview and Relocation Expenses** Please note that travel to the interview and any subsequent relocation expenses are the responsibility of the candidate. **Expected Salary** We offer a competitive salary for this role. Please apply now to learn more about the salary range and benefits package. **Apply Now!** Ready to take your customer service skills to new heights? Apply now to join our team at blithequark as a Customer Assistance Representative at Phoenix Sky Harbor Airport. Apply Job! **Note:** The expected salary range for this role is not explicitly mentioned in the original job description. However, based on industry standards and the level of experience required for this position, a competitive salary range for this role would be around $40,000 to $60,000 per year, depending on the candidate's qualifications and experience. Apply for this job