**Experienced Customer Assistance Representative – Amazon Store at blithequark**

Are you ready to embark on a thrilling journey as a Customer Assistance Representative at blithequark's Amazon Store? As a key member of our team, you'll play a vital role in delivering exceptional customer experiences, ensuring seamless travel processes, and fostering a culture of inclusivity and diversity. If you're passionate about providing top-notch service, navigating complex situations with ease, and growing your expertise in a dynamic environment, then this is the perfect opportunity for you! **Why You'll Love This Job** At blithequark, we're not just looking for employees – we're seeking like-minded individuals who share our passion for delivering exceptional customer experiences. As a Customer Assistance Representative, you'll have the chance to: * Interact with customers in a courteous, efficient, friendly, and professional manner, ensuring their needs are met and exceeded. * Work collaboratively with our team to resolve customer inquiries, address concerns, and provide personalized solutions. * Develop your skills and expertise in a fast-paced environment, with opportunities for growth and advancement. * Enjoy a comprehensive benefits package, including travel perks, health benefits, wellness programs, and more. * Be part of a diverse and inclusive workforce, where you can be yourself and thrive. **Key Responsibilities** As a Customer Assistance Representative at blithequark's Amazon Store, your primary responsibilities will include: * Greeting customers when they enter the airport or arrive in the ticket area, ensuring a warm and welcoming experience. * Monitoring the ticket counter area to ensure compliance with safety policies and procedures. * Assisting customers with self-service kiosk check-in and kiosk baggage processing, including printing boarding passes and receipts. * Servicing and maintaining kiosk machines, ensuring they are in good working order. * Troubleshooting kiosk technology issues, identifying the source of problems, and communicating with IT for further assistance. * Verifying customers' carry-on baggage complies with FAA/American Airlines policies, including size and quantity. * Verifying and clearing travel documents for customers traveling internationally, using the Timatic database available in the kiosk. * Assisting customers with checked baggage processing, including completing credit card transactions, self-tagging, and verifying weight. * Queuing lines in ticket counter areas based on departure times or type of assistance needed. * Accepting and activating customers' self-tagged baggage at the activation station. * Physically moving baggage throughout the ticket counter area, including moving checked baggage to the belt and oversized bags to designated locations. * Assisting customers with checking their assistive devices, sporting equipment, and other oversized items, ensuring adherence to policies. * Refer customers to customer service agents when necessary. * Performing clearance and verification of documents at kiosks. * Assisting with the physical movement of non-ambulatory customers as they board, deplane, or move throughout the gate and terminal area. * Assisting unaccompanied minors with boarding, deplaning, or other transportation. * Providing customers with gate information and directions. * Performing paging activities, such as announcing forgotten items or asking customers to return to locked bags (at some airports). * Performing additional related duties as deemed operationally necessary by management, consistent with the collective bargaining agreement. **Essential Qualifications** To succeed as a Customer Assistance Representative at blithequark's Amazon Store, you'll need: * High school diploma or equivalent required; some college or relevant experience preferred. * Excellent communication and interpersonal skills, with the ability to interact with customers in a courteous, efficient, friendly, and professional manner. * Ability to work in a fast-paced environment, navigating complex situations with ease and poise. * Strong problem-solving skills, with the ability to troubleshoot kiosk technology issues and communicate with IT for further assistance. * Basic math skills, with the ability to handle cash, credit card transactions, and other financial responsibilities. * Ability to lift, push, and pull baggage and other items, as needed. * Ability to work a variety of shifts, including mornings, afternoons, evenings, weekends, and holidays. * Ability to wear uniforms as required by company policy. * Ability to provide quality customer service in a professional manner, in accordance with American's guidelines. **Preferred Qualifications** While not required, the following qualifications are preferred: * Previous experience in customer service, hospitality, or a related field. * Familiarity with kiosk technology and self-service check-in processes. * Basic computer skills, with the ability to navigate internal resources and systems. * Ability to speak multiple languages, with a focus on languages spoken by our diverse customer base. * Experience working in a team environment, with a focus on collaboration and communication. **Skills and Competencies** To succeed as a Customer Assistance Representative at blithequark's Amazon Store, you'll need to possess: * Excellent communication and interpersonal skills, with the ability to interact with customers in a courteous, efficient, friendly, and professional manner. * Strong problem-solving skills, with the ability to troubleshoot kiosk technology issues and communicate with IT for further assistance. * Basic math skills, with the ability to handle cash, credit card transactions, and other financial responsibilities. * Ability to work in a fast-paced environment, navigating complex situations with ease and poise. * Strong attention to detail, with the ability to verify customer information and ensure compliance with policies and procedures. * Ability to work collaboratively with our team to resolve customer inquiries, address concerns, and provide personalized solutions. * Strong adaptability, with the ability to adjust to changing situations and priorities. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their skills and expertise. As a Customer Assistance Representative, you'll have access to: * Comprehensive training programs, including on-the-job training and classroom instruction. * Opportunities for advancement, with a focus on promoting from within. * Mentorship and coaching, with a focus on helping you achieve your career goals. * Access to internal resources and systems, including our customer service platform and kiosk technology. * Opportunities for professional development, including conferences, workshops, and online courses. **Work Environment and Company Culture** At blithequark, we're proud of our dynamic and inclusive work environment, where you can be yourself and thrive. As a Customer Assistance Representative, you'll have the opportunity to: * Work in a fast-paced environment, with a focus on delivering exceptional customer experiences. * Collaborate with our team to resolve customer inquiries, address concerns, and provide personalized solutions. * Develop your skills and expertise in a supportive and inclusive environment. * Enjoy a comprehensive benefits package, including travel perks, health benefits, wellness programs, and more. * Be part of a diverse and inclusive workforce, where you can be yourself and thrive. **Compensation, Perks, and Benefits** As a Customer Assistance Representative at blithequark's Amazon Store, you'll enjoy a comprehensive benefits package, including: * Competitive salary and benefits package. * Travel perks, including access to our global network of flights and destinations. * Health benefits, including medical, dental, and vision coverage. * Wellness programs, including virtual doctor visits, flexible spending accounts, and more. * 401(k) program, with employer contributions available after one year. * Additional benefits, including employee assistance program, pet insurance, and discounts on hotels, cars, cruises, and more. **Conclusion** If you're passionate about delivering exceptional customer experiences, navigating complex situations with ease, and growing your expertise in a dynamic environment, then we want to hear from you! As a Customer Assistance Representative at blithequark's Amazon Store, you'll have the opportunity to make a real difference in our customers' lives, while developing your skills and expertise in a supportive and inclusive environment. Apply now and join our team of dedicated professionals who are passionate about delivering exceptional customer experiences! Apply for this job