**Experienced Customer Care Administrator – Thriving Healthcare Organization in Lakewood Ranch, FL**

At arenaflex, we're dedicated to delivering exceptional patient care and support services that make a meaningful difference in the lives of our patients and their families. As a Customer Care Administrator, you'll play a vital role in fostering a culture of compassion, empathy, and excellence in customer service. If you're passionate about providing outstanding support and care to others, we invite you to join our team and be part of a dynamic and growing healthcare organization in Lakewood Ranch, FL. **About arenaflex** arenaflex is a leading healthcare company that's committed to delivering innovative solutions and exceptional patient care. Our team of dedicated professionals is passionate about making a positive impact in the lives of our patients and their families. We're proud to be a part of a thriving community that values compassion, empathy, and excellence in everything we do. **Job Summary** As a Customer Care Administrator, you'll be responsible for providing exceptional support to patients, clients, and staff in a fast-paced medical environment. You'll be the first point of contact for many of our patients and clients, and your role will be critical in building trust, fostering strong relationships, and delivering outstanding customer service. **Essential Functions and Primary Duties** * Foster and maintain a professional relationship while building a strong rapport with patients and clients, demonstrating a deep understanding of their needs and concerns. * Answer and route incoming calls in a timely and efficient manner, assessing and responding to customer information needs in an accurate, courteous, and competent manner. * Process appointment assignments through our company navigation software, ensuring seamless communication and coordination with our staff and patients. * Maintain excellence in customer service by being compassionate, empathetic, and responsive to the needs of internal and external community, upholding the highest standards of professionalism and integrity. * Always maintain patient and family confidentiality, adhering to strict HIPAA compliance regulations. * Provide a supportive atmosphere to people seeking information and assist with program information, demonstrating a genuine interest in their well-being and concerns. * Continually build trust with community partners, fostering strong relationships and partnerships that benefit our patients and clients. * Promote leadership and teamwork, encouraging collaboration and open communication among our staff to achieve our shared goals and objectives. **Minimum Qualifications Required** * High school diploma or equivalent (GED) * Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner. * Excellent typing and computer skills, with proficiency in Microsoft Office products and other software applications. * Knowledge of HIPAA compliance regulations and the ability to maintain patient confidentiality. * Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment. **Preferred Qualifications** * Previous experience in a customer-facing role, preferably in a healthcare or medical setting. * Knowledge of medical terminology and procedures. * Experience with electronic health records (EHRs) and other healthcare software applications. * Certification in customer service or a related field (e.g., Certified Customer Service Representative (CCSR)). * Bilingual or multilingual skills, with the ability to communicate effectively with patients and clients from diverse linguistic and cultural backgrounds. **Skills and Competencies Required for Success** * Excellent communication and interpersonal skills, with the ability to build strong relationships with patients, clients, and staff. * Strong problem-solving and critical thinking skills, with the ability to analyze complex information and make informed decisions. * Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease. * Strong organizational and time management skills, with the ability to meet deadlines and achieve goals. * Knowledge of HIPAA compliance regulations and the ability to maintain patient confidentiality. * Ability to work effectively in a team environment, promoting collaboration and open communication among staff. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to investing in our employees' growth and development. As a Customer Care Administrator, you'll have access to a range of training and development opportunities, including: * Ongoing training and education in customer service, communication, and conflict resolution. * Opportunities for career advancement and professional growth within our organization. * Access to mentorship and coaching from experienced professionals in our field. * Participation in our employee recognition and reward program, recognizing and celebrating your achievements and contributions. **Work Environment and Company Culture** arenaflex is proud to be a part of a thriving community that values compassion, empathy, and excellence in everything we do. Our work environment is dynamic and fast-paced, with a strong focus on teamwork and collaboration. As a Customer Care Administrator, you'll be part of a dedicated team that's passionate about delivering exceptional patient care and support services. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * A salary range of $40,000 - $60,000 per year, depending on experience and qualifications. * Comprehensive benefits package, including medical, dental, and vision insurance. * Paid time off and holidays, including vacation days and sick leave. * Opportunities for professional growth and development, including training and education. * A fun and dynamic work environment, with a strong focus on teamwork and collaboration. **How to Apply** If you're passionate about delivering exceptional patient care and support services, we invite you to join our team at arenaflex. To apply, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Now! Apply for this job