**Experienced Customer Care Agent – Lighting Industry Retailer**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! blithequark, a leading online retailer in the Lighting Industry, is seeking highly motivated and adventurous Customer Care Agents to join our team in Selinsgrove, Pennsylvania. **About blithequark** blithequark is the fastest growing online retailer in the Lighting Industry, and we're committed to providing an unparalleled customer experience that sets us apart from the competition. Our team-oriented, positive environment is filled with friendly people who are passionate about making a difference in the lives of our customers. We believe in having fun while working hard, and we're always looking for new ways to innovate and improve our services. **Why Join Our Team?** At blithequark, we're not just looking for team members – we're looking for partners who share our vision and values. As a Customer Care Agent, you'll have the opportunity to: * Work with a talented team of professionals who are passionate about delivering exceptional customer experiences * Develop new skills and take on new challenges in a fast-paced, dynamic environment * Make a real difference in the lives of our customers and help create raving fans for blithequark * Enjoy flexible full-time schedules during our customer service hours of 8 am – 6 pm, Monday through Friday * Earn a competitive hourly rate of $16.00, with a $1/hour increase after 60 days, plus quarterly bonuses and commissions on product sales **Key Responsibilities:** As a Customer Care Agent, you'll be responsible for: * Providing exceptional customer service over the phone, on live chat, and through email * Responding to customer inquiries and resolving issues in a timely and professional manner * Collaborating with our team to develop new ideas and improve our services * Staying up-to-date on product knowledge and industry trends to provide informed and helpful advice to our customers * Meeting or exceeding performance metrics and targets **Essential Qualifications:** To be successful in this role, you'll need: * Excellent communication and interpersonal skills * Ability to work independently and as part of a team * Strong problem-solving and critical thinking skills * Ability to multitask and prioritize tasks in a fast-paced environment * Basic computer skills and familiarity with customer service software * High school diploma or equivalent required; associate's or bachelor's degree preferred **Preferred Qualifications:** While not required, the following qualifications would be a plus: * Previous customer service experience in a retail or e-commerce environment * Experience working in a fast-paced, dynamic environment * Familiarity with lighting industry products and trends * Certification in customer service or a related field **Skills and Competencies:** To succeed in this role, you'll need to possess: * Excellent communication and interpersonal skills * Strong problem-solving and critical thinking skills * Ability to multitask and prioritize tasks in a fast-paced environment * Basic computer skills and familiarity with customer service software * Ability to work independently and as part of a team * Strong attention to detail and organizational skills * Ability to adapt to changing priorities and deadlines **Career Growth Opportunities:** At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Care Agent, you'll have the opportunity to: * Develop new skills and take on new challenges in a fast-paced, dynamic environment * Collaborate with our team to develop new ideas and improve our services * Participate in training and development programs to enhance your skills and knowledge * Pursue opportunities for advancement and career growth within the company **Work Environment and Company Culture:** Our office is a team-oriented, positive environment filled with friendly people who are passionate about making a difference in the lives of our customers. We believe in having fun while working hard, and we're always looking for new ways to innovate and improve our services. As a Customer Care Agent, you'll have the opportunity to work in a dynamic, fast-paced environment where no two days are ever the same. **Compensation and Benefits:** As a Customer Care Agent, you'll earn a competitive hourly rate of $16.00, with a $1/hour increase after 60 days, plus quarterly bonuses and commissions on product sales. We also offer a range of benefits, including: * Flexible full-time schedules during our customer service hours of 8 am – 6 pm, Monday through Friday * Opportunities for advancement and career growth within the company * Training and development programs to enhance your skills and knowledge * A positive, team-oriented work environment filled with friendly people who are passionate about making a difference in the lives of our customers **How to Apply:** If you're a motivated and adventurous individual with a passion for delivering exceptional customer experiences, we want to hear from you! Apply now to join our team as a Customer Care Agent at blithequark. Apply for this job