Experienced Customer Care Agent – Live Chat and Phone Support Specialist for Dynamic Online Retailer

Welcome to blithequark blithequark is the fastest growing online retailer in the industry, and we are currently seeking highly motivated and team-oriented Customer Care Agents to join our dynamic team in Selinsgrove, Pennsylvania. Our office is a vibrant and positive environment filled with friendly people who are passionate about delivering exceptional customer experiences. At blithequark, we strive to "wow" everyone we interact with, and we're looking for like-minded individuals who share our commitment to excellence and customer satisfaction. About the Role We're seeking talented and adventurous individuals who are not only flexible but also enjoy trying new things, learning new skills, and thinking outside the box to come up with innovative ideas that benefit the entire company. As a Customer Care Agent at blithequark, you will have the opportunity to work with our customers over the phone, on live chat, and through email, creating raving fans for our brand every single day. Your primary goal will be to provide exceptional customer service, resolve issues efficiently, and ensure that our customers have an outstanding experience with our company. Key Responsibilities: Respond to customer inquiries via phone, live chat, and email in a timely and professional manner Resolve customer complaints and issues efficiently, ensuring that all problems are addressed and resolved to the customer's satisfaction Provide accurate and detailed information about our products and services, making recommendations and suggestions as needed Process orders, handle returns, and manage customer accounts with precision and attention to detail Collaborate with other teams, such as sales and marketing, to ensure that customer needs are met and exceeded Participate in ongoing training and development programs to enhance your skills and knowledge, staying up-to-date with the latest industry trends and best practices Essential Qualifications: To be successful in this role, you will need to possess the following essential qualifications: High school diploma or equivalent required; associate's or bachelor's degree preferred 1-2 years of customer service experience, preferably in a call center or retail environment Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management Strong problem-solving and analytical skills, with the ability to think critically and outside the box Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease Basic computer skills, including proficiency in Microsoft Office and ability to learn new software applications Preferred Qualifications: While not required, the following preferred qualifications will give you a competitive edge in the application process: Experience working in a live chat or phone support environment, with a proven track record of providing exceptional customer service Knowledge of the lighting industry or experience working with similar products Bi-lingual or multi-lingual skills, with the ability to communicate effectively with customers who speak languages other than English Experience with customer relationship management (CRM) software or other customer service platforms Skills and Competencies: To excel in this role, you will need to possess the following skills and competencies: Communication skills: excellent verbal and written communication skills, with the ability to articulate complex ideas and concepts in a clear and concise manner Problem-solving skills: strong analytical and problem-solving skills, with the ability to think critically and outside the box Customer service skills: exceptional customer service skills, with the ability to provide personalized support and resolve issues efficiently Teamwork and collaboration: ability to work effectively with colleagues and management, contributing to a positive and productive team environment Adaptability and flexibility: ability to adapt to changing circumstances, priorities, and deadlines, with a flexible and positive attitude Career Growth Opportunities and Learning Benefits: At blithequark, we are committed to the growth and development of our employees. As a Customer Care Agent, you will have access to ongoing training and development programs, including: Comprehensive training program, covering customer service skills, product knowledge, and software applications Ongoing coaching and feedback, with regular performance evaluations and opportunities for growth and advancement Professional development opportunities, including workshops, webinars, and conferences Cross-training and job rotation opportunities, allowing you to explore different areas of the business and develop new skills Work Environment and Company Culture: Our office in Selinsgrove, Pennsylvania is a vibrant and dynamic environment, filled with friendly and motivated individuals who are passionate about delivering exceptional customer experiences. At blithequark, we pride ourselves on our positive and supportive company culture, which includes: Team-oriented environment: collaborative and supportive team environment, with regular team-building activities and social events Recognition and rewards: regular recognition and rewards for outstanding performance, including employee of the month and quarter awards Flexible scheduling: flexible full-time schedules, with opportunities for overtime and career advancement Community involvement: opportunities for community involvement and volunteer work, allowing you to give back to the local community Compensation, Perks, and Benefits: As a Customer Care Agent at blithequark, you will be eligible for a competitive compensation package, including: Hourly rate: $16.00 per hour, with a $1 per hour increase after 60-day provisional period Quarterly bonus: quarterly bonus opportunities, based on individual and team performance Commissions: commissions on product sales, with opportunities to earn additional income Benefits: comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off Conclusion: If you are a motivated and team-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for the Customer Care Agent role at blithequark. With our comprehensive training program, ongoing coaching and feedback, and opportunities for growth and advancement, you will have the tools and support you need to succeed in this exciting and rewarding role. Apply today and join our dynamic team of customer service professionals! Apply for this job