**Experienced Customer Care Coordinator – Delivering Exceptional Service Experience**

Are you passionate about delivering exceptional customer experiences and making a lasting impact on the lives of others? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark as an Experienced Customer Care Coordinator, where you'll play a vital role in shaping the customer service experience for our valued clients. At blithequark, we're committed to providing personalized attention for our associates, fostering a culture of growth, and making our company a great place to work. As a Customer Care Coordinator, you'll be the face of our organization, responsible for resolving customer concerns, providing exceptional service, and driving customer satisfaction. If you're a customer service enthusiast with a passion for delivering outstanding results, we want to hear from you! **Position Overview** As a Customer Care Coordinator at blithequark, you'll be the primary point of contact for customers, handling inbound and outbound calls, emails, and other communication channels. Your primary objective will be to resolve customer concerns in a timely and professional manner, ensuring that every interaction is a positive experience for our valued clients. You'll work closely with our branches and customers to provide and maintain the highest level of customer service, prioritizing open, overdue, and critical customer follow-up requests (CFRs) and escalating them to management as needed. **Responsibilities** * Receive and respond to inbound calls, emails, and other communication channels from customers, resolving routine customer concerns (e.g., service, billing, results) in a timely and professional manner. * Make outbound calls to customers to resolve customer concerns, deviating from routine procedures to diagnose the root cause of more complex customer issues. * Coordinate and resolve customer follow-up requests as a liaison between branches and customers, providing and maintaining the highest level of customer service. * Prioritize open, overdue, and/or critical CFRs or customer concerns and escalate to management as needed. * Review and respond to customer feedback collected through external sources, compiling statistical data (e.g., net promoter scores, or NPS), identifying trends, and reporting to the management team. * Make contact with cancel request customers to retain business, probing to identify the root cause and using approved customer save offers (e.g., discounts, service calls) to retain the customer. * Complete special projects to support branch operations and efficiency. * Enter and maintain customer data (e.g., contact information, service plan, billing information) into the customer database accurately and timely. * Research customer database for account and service history and information to resolve customer concerns. * Follow standard policies, procedures, and scripting when interacting with and resolving customer concerns to ensure quality outcomes. * Assess customer needs for additional services and up-sell as appropriate. * Identify and communicate improvement opportunities or trends impacting the customer experience to management. * Receive customers and vendors at assigned branches. **Education and Experience Requirements** * High school diploma/GED required; Associate's degree preferred. * 2-3 years of customer service experience required. * Experience resolving escalated customer service issues required. * Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint). **Physical Demands & Working Conditions** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to: * Sit, stand, and walk * Use hands and arms to handle, feel, or reach * Speak and hear * Use close vision abilities Occasionally required to: * Lift or move up to 25 lbs * Stoop, kneel, crouch, or crawl The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Noise level: * Low to moderate Adverse Conditions: * Minimal Ability to speak, read, and write fluently in English is required. You MUST BE physically located in the United States while performing this job. **Why Join blithequark?** * Competitive pay range: $31,819.00 - $58,865.00 * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Comprehensive benefits package, including Medical/Dental/Vision insurance and Company-matching 401(k) * Paid time off and holidays * Opportunities to work with a diverse and inclusive team **Diversity, Equity, and Inclusion** At blithequark, we're committed to creating a workplace that's inclusive, equitable, and respectful of all individuals. We believe that diversity is a strength, and we're dedicated to fostering a culture that values and celebrates different perspectives, experiences, and backgrounds. **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to providing a fair and inclusive hiring process and are proud to be an affirmative action employer. **California Residents** When you express interest in or apply for a job with blithequark, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references. **Massachusetts Residents** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Apply Now** If you're a customer service enthusiast with a passion for delivering exceptional results, we invite you to apply for the Experienced Customer Care Coordinator position at blithequark. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or references. We can't wait to hear from you! Apply for this job