**Experienced Customer Care Data Management Specialist – Remote Opportunity at arenaflex**

**Join arenaflex, a national leader in emergency prevention and a trusted partner to thousands of businesses across the country, as we strive to make a significant impact in the fight against Sudden Cardiac Arrest.** At arenaflex, we are dedicated to providing top-notch customer care and data management services that support business operations and decision-making processes. As a Customer Care Data Management Specialist, you will play a vital role in analyzing, validating, and maintaining customer data to ensure accuracy, completeness, and integrity. Your efforts will contribute to more informed business decisions, drive continuous improvement, and ultimately enhance operational efficiency and customer experience. **About arenaflex** arenaflex is a national leader in emergency prevention and an ardent advocate in the fight against Sudden Cardiac Arrest, which claims more than 350,000 lives each year. From AED sales and repair services, program management, and CPR training, we cover all aspects of cardiac emergency preparedness. With more than 32,000 customers worldwide, we are a trusted partner to thousands of businesses across the country. **Organizational Impact** As a Customer Care Data Management Specialist at arenaflex, you will contribute to the organization's mission by driving data governance and quality reporting initiatives. Your efforts will enable more informed business decisions, drive continuous improvement, and ultimately enhance operational efficiency and customer experience. **Responsibilities** As a Customer Care Data Management Specialist, your key responsibilities will include: * **Data Entry, Validation, and Maintenance**: Perform data entry, validation, and maintenance tasks to ensure the accuracy and completeness of new and existing customer records in accordance with established standards, especially in the context of customer order entry and processing. * **Collaboration and Communication**: Collaborate with cross-functional teams (Sales, Customer Care, Finance, IT) and customers if necessary to address data issues, resolve discrepancies, and update customer information as needed. * **Data Governance**: Support data governance initiatives by adhering to data management policies, procedures, and best practices. * **Data Analysis**: Analyze customer data to identify discrepancies that may impact data quality and integrity, specifically focusing efforts on merging duplicate customer records currently in the system. * **Data Profiling and Cleansing**: Utilize data profiling and cleansing techniques to assess the accuracy, completeness, and consistency of customer information. * **Data Quality Reporting**: Generate data quality reports and metrics to track key performance indicators and monitor improvements over time. * **Audits and Quality Checks**: Conduct regular audits and quality checks on customer data to verify compliance with data governance policies and regulatory requirements. * **Data Validation Rules**: Develop and implement data validation rules and automated data quality checks to prevent data errors and ensure data integrity; document data quality issues, root causes, and resolutions to facilitate continuous improvement and knowledge sharing. * **Ad-hoc and Routine Reports**: Generate ad-hoc and routine reports on customer data quality, trends, and performance metrics to support business decisions and strategic initiatives. **Skills and Experience Required** To succeed in this role, you will need: * **Education**: High School Diploma or equivalent required; Bachelor's Degree preferred. * **Experience**: Three to five years of customer service or data management experience. * **Remote Work Experience**: Successful and positive experience working in a remote environment. * **Data Management Skills**: Proven experience in data entry and analysis, preferably in a customer data management or analytics role. * **Microsoft Excel Skills**: Proficiency in Microsoft Excel data analysis tools and techniques with the ability to effectively use advanced functions such as filters, pivot tables, and various formulas. * **Data Quality Principles**: Understanding of data quality principles, data governance frameworks, and regulatory compliance requirements. * **Analytical Skills**: Excellent attention to detail, analytical skills, with the ability to identify patterns, trends, and outliers in large datasets. * **Communication and Collaboration Skills**: Effective communication and collaboration skills, with the ability to work cross-functionally and interact with customers and stakeholders. * **Adaptability**: Ability to work in a fast-paced environment with high adaptability. * **Independence**: Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment. **Benefits and Perks** arenaflex is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including a 401(k) Plan. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity. **Why Join arenaflex?** At arenaflex, we are committed to making a significant impact in the fight against Sudden Cardiac Arrest. We believe in empowering our employees to bring their full, authentic self to work each day. We offer a dynamic and inclusive work environment that values diversity and promotes continuous learning and growth. **Apply Now** If you are a motivated and detail-oriented individual with a passion for data management and customer care, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and contribute to our mission to be the best partner for those who save and improve patients' lives. Apply Job! Apply for this job