**Experienced Customer Care Professional - Consumer Product Services**

Join arenaflex, a global leader in customer-first service, as we strive to set the standard for world-class customer experience. As a Customer Care Professional in our Consumer Product Services team, you will be the face of our company, creating positive interactions with our customers every day. You will have the opportunity to grow your skills through industry-leading training and ongoing coaching, while learning what it means to continually set the standard for exceptional customer service. **About arenaflex** arenaflex is a company built on the principle of going above and beyond to provide the best customer experience. We believe that our colleagues are the key to our success, and we are committed to creating a diverse and inclusive work environment that supports the growth and development of our employees. With a global presence and a wide range of products and services, arenaflex offers a unique and exciting career journey that is shaped by your talent and curiosity. **How You Will Make an Impact** As a Customer Care Professional in our Consumer Product Services team, you will play a critical role in helping your team and its business partners achieve success. Your responsibilities will include: * Delivering extraordinary service on inbound calls in a fast-paced, structured customer care environment by following our Customer First philosophy * Consulting with customers to understand their needs and tailor unique solutions for each customer, reinforcing the benefits of our products and services, providing relevant offers that deepen customer engagement and result in measurable value for our customers * Continuously improving on key selling skills, including building rapport, understanding customer needs, handling objections and closing sales * Addressing general and account-specific customer inquiries; providing clear and concise information and updating customer account information, as needed * Using tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution * Meeting and exceeding performance goals that include, but are not limited to, customer survey results, sales rates, quality goals, compliance regulations and productivity targets **Preferred Qualifications** To be successful in this role, you will need to have: * Proven success in a customer service and consultative sales environment (two years+), with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication * Integrity to manage sensitive customer information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices * Passion for consultative sales, recommending products or solutions tailored to each customer * Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, effectively manage through change, and remain positive in difficult situations * Ability to adapt communication style to a wide variety of personalities and situations * Commitment to implementing feedback as a means to achieving individual and team performance goals * Technical savvy to multi-task and navigate through computer systems and applications with speed and accuracy * Timeliness and reliability, as it is imperative you are at work on time and adhere to your schedule each day **Additional Requirements** * Flexibility to work anytime between 6:00am-2:00am including weekends * High school diploma or equivalent required; bachelor's degree preferred * Workplace Flexibility: Full time. Shift flexibility requirements * Location: SUNRISE, FLORIDA **Compensation and Benefits** arenaflex offers a competitive compensation package, including: * Salary Range: $20.00 to $21.65 hourly + bonus + benefits * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities **Work Environment and Company Culture** arenaflex is committed to creating a diverse and inclusive work environment that supports the growth and development of our employees. We believe that our colleagues are the key to our success, and we are committed to providing the support and resources they need to thrive, professionally and personally. Our Amex Flex enterprise working model provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our career opportunities. Apply Job! For more such jobs please click here! **Note:** Employment eligibility to work with arenaflex in the U.S. is required as the company will not pursue visa sponsorship for this position. Apply for this job