Experienced Customer Care Professional - Platinum - Delivering World-Class Service and Driving Customer Loyalty

Welcome to arenaflex: A Global Leader in Customer Experience At arenaflex, we believe that with the right support, people and businesses can achieve incredible things. As a member of our team, you'll be part of a diverse and global community of colleagues who are committed to backing our customers, communities, and each other. We're dedicated to helping you create a career journey that's unique and meaningful to you, with benefits, programs, and flexibility that support you personally and professionally. Our Culture and Values At arenaflex, we're passionate about delivering the world's best customer experience every day. We strive to uphold our company values and powerful backing promise with integrity, and in an environment where everyone is seen, heard, and feels like they belong. We recognize and reward our colleagues for their contributions, leadership, and impact, and we offer a range of benefits and programs that support their holistic well-being. Join Our Team as a Customer Care Professional - Platinum As a brand built on going above and beyond to provide the best customer experience, having exceptional colleagues is paramount. As the face of our company, you'll have the opportunity to create positive interactions with our customers every day, from curating unique experiences to helping them with their everyday needs. You'll grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world-class, customer-first service. Role and Responsibilities As a Customer Care Professional - Platinum, you'll utilize your skills, experience, and passion for customer service to help propel your team and its business partners to success. Your key responsibilities will include: Consistently delivering extraordinary service on a high volume of inbound calls in a fast-paced, structured customer care environment with a keen focus on driving a Customer First mentality Consulting with customers to understand their needs and tailoring unique and personal solutions for them, while also reinforcing the benefits of our services and acknowledging customer tenure Adding value for our customers through unexpected relevant recommendations of product offers/benefit enrollments that deepen customer engagement and loyalty Utilizing your "service-oriented" personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and our customers Using tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution Meeting and exceeding performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations, and productivity targets, & customer performance metrics Minimum Qualifications To be successful in this role, you'll need: Strong written and communication skills to converse effectively and naturally with our customers to deepen client relationships and drive satisfaction Resilience to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy Integrity to manage sensitive customer information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices Driven to please by providing the ultimate experience for our customers on every interaction Timeliness and reliability Preferred Skills While not required, the following skills are preferred: Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and problem-solving skills Customer service and consultative sales environment experience preferred Passion for consultative sales, recommending products or solutions tailored to each customer Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end Additional Requirements This role requires: Flexibility to work anytime between 6:00am - 2:00am, including weekends Hybrid Environment in Sunrise, Florida - on-site expectation 3 days/week Workplace Flexibility: Full-time. Shift flexibility requirements What We Offer At arenaflex, we offer a range of benefits and programs that support our colleagues' holistic well-being, including: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, on-site, or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Career Growth and Development At arenaflex, we're committed to helping our colleagues grow and develop in their careers. We offer a range of training and development programs, including industry-leading training and ongoing coaching, to help you build the skills and knowledge you need to succeed. We also offer opportunities for career advancement and professional growth, so you can take your career to the next level. Work Environment and Company Culture At arenaflex, we're passionate about creating a work environment that's inclusive, supportive, and fun. We believe in recognizing and rewarding our colleagues for their contributions, and we offer a range of benefits and programs that support their holistic well-being. We're committed to upholding our company values and powerful backing promise, and we strive to create an environment where everyone feels seen, heard, and valued. Conclusion If you're passionate about delivering world-class customer service and driving customer loyalty, we want to hear from you. As a Customer Care Professional - Platinum at arenaflex, you'll have the opportunity to make a real difference in the lives of our customers, while growing your skills and advancing your career. Apply now to join our team and start your journey with arenaflex today! Apply for this job