**Experienced Customer Care Representative and Dispatcher – Bonding with arenaflex's San Antonio Team**

At arenaflex, we're more than just a roofing company – we're a team of dedicated professionals who strive to deliver exceptional customer experiences and top-notch services to our community. As a Customer Care Representative and Dispatcher, you'll play a vital role in our success, working closely with our team to ensure seamless operations and unparalleled customer satisfaction. **About arenaflex** arenaflex is a leading provider of roofing services in San Antonio, TX, with a reputation for excellence and a commitment to customer satisfaction. Our team is passionate about delivering high-quality services, and we're always looking for talented individuals who share our values and enthusiasm. If you're a customer service rockstar who thrives in a fast-paced office atmosphere, we want to hear from you! **Job Summary** We're seeking an experienced Customer Care Representative and Dispatcher to join our team in San Antonio, TX. As a key member of our operations team, you'll be responsible for providing exceptional customer service, managing dispatch calls, and ensuring the smooth flow of our operations. If you're a detail-oriented, bilingual (English/Spanish) professional who enjoys interacting with different personalities, we encourage you to apply. **Responsibilities** As a Customer Care Representative and Dispatcher, your key responsibilities will include: * Providing exceptional customer service through phone, email, and in-person interactions * Managing dispatch calls to ensure timely completion and customer satisfaction * Data entry of client information, payments, and confidential information with accuracy and attention to detail * Maintaining a high level of organization and productivity in a fast-paced office environment * Collaborating with our technicians and clients to resolve issues and exceed expectations * Staying up-to-date with company policies, procedures, and industry developments * Participating in ongoing training and professional development to enhance skills and knowledge **Qualifications** To be successful in this role, you'll need: * 1-2 years of experience in customer service, dispatch, or a related field * Bilingual (English/Spanish) proficiency, with excellent communication and interpersonal skills * High school diploma or equivalent required; associate's or bachelor's degree preferred * Ability to work in a fast-paced office environment with multiple priorities and deadlines * Strong attention to detail, organizational skills, and ability to multitask * Proficiency in data entry software and Microsoft Office applications * Ability to work Monday-Friday, 7:30 am-4:30 pm CST **Preferred Qualifications** * Experience in the roofing or construction industry * Knowledge of customer relationship management (CRM) software * Certification in customer service or a related field * Experience with dispatch software and systems **Skills and Competencies** To succeed in this role, you'll need to possess: * Excellent communication and interpersonal skills * Strong problem-solving and conflict resolution skills * Ability to work independently and as part of a team * High level of organization and productivity * Attention to detail and accuracy * Ability to adapt to changing priorities and deadlines * Strong customer service skills and a customer-centric mindset **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Care Representative and Dispatcher, you'll have opportunities to: * Participate in ongoing training and professional development programs * Collaborate with our team to develop and implement new processes and procedures * Take on additional responsibilities and contribute to the growth and success of our company * Enjoy a dynamic and supportive work environment with opportunities for advancement **Work Environment and Company Culture** Our office is a vibrant and dynamic space where creativity and innovation thrive. As a member of our team, you'll enjoy: * A collaborative and supportive work environment * Opportunities for growth and development * Recognition and rewards for outstanding performance * A comprehensive benefits package, including medical, dental, and vision insurance * Paid time off and holidays * Access to ongoing training and professional development programs **Compensation and Perks** We offer a competitive salary and benefits package, including: * $5/hour for the first 90 days, with a rate increase to $7/hour thereafter * Comprehensive benefits package, including medical, dental, and vision insurance * Paid time off and holidays * Access to ongoing training and professional development programs * Opportunities for advancement and career growth **How to Apply** If you're a customer service rockstar who thrives in a fast-paced office atmosphere, we want to hear from you! Apply today by submitting your resume and a cover letter to [insert contact information]. We can't wait to welcome you to our team at arenaflex! Apply Job! Apply for this job