**Experienced Customer Care Representative – Empowering Patients through Exceptional Service at blithequark**

Are you passionate about delivering exceptional customer experiences and empowering patients to take control of their health? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? If so, we invite you to join our team of dedicated Customer Care Representatives at blithequark, where you'll play a vital role in shaping the future of healthcare. As a Customer Care Representative, you'll be part of a remote team that's dedicated to providing top-notch service to our customers, ensuring they receive the support and guidance they need to navigate the complexities of healthcare. With a variable reduced hour schedule, you'll have the flexibility to work from home, balancing your personal and professional life with ease. **Key Responsibilities:** * Virtually assist customers and other advisors over the phone, email, and on the web with billing/insurance verification, product, or service questions * Manage both inbound and outbound calls, proactively identifying solutions to anticipated customer inquiries * Take a hands-on approach to resolving every issue, owning it from start to finish or partnering with pharmacist and pharmacy staff if clinical advisement is necessary * Provide best-in-class service experience for our customers while working in a fast-paced environment * Help answer customer inquiries regarding their insurance and copays, as well as shipping needs * Provide technical support when navigating pharmacy.amazon.com * Serve customers in a timely manner to ensure we're maximizing our relationship with them * Understand each interaction is about more than solving a single problem, but an opportunity to build a long-term relationship * Promote customer privacy and safety by maintaining adherence to blithequark's Work From Home policy **Essential Qualifications:** * High school diploma or equivalent (must be 18 years of age or older) * 6+ months of professional experience working with computer and web-based tools * Experience multitasking with phone and computer skills * Ability to change your schedule frequently (every 3 weeks), with a two-week advance notice * Submit and pass a pre-employment drug test in order to be considered **Preferred Qualifications:** * 1+ year of relevant phone or email customer service experience * Excellent communication skills (spoken and written) * Experience working in a customer service or call center * Experience working in a healthcare environment * Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality * Demonstrated ability to work as a team member **Skills and Competencies:** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and critical thinking skills * Ability to adapt to changing situations and priorities * Excellent time management and organizational skills * Ability to work independently and as part of a team * Strong technical skills, including proficiency in computer and web-based tools **Career Growth Opportunities and Learning Benefits:** * Opportunities for professional growth and development in a dynamic and rapidly evolving industry * Access to training and development programs to enhance your skills and knowledge * Collaborative and supportive work environment that encourages open communication and feedback * Recognition and rewards for outstanding performance and contributions to the team **Work Environment and Company Culture:** * blithequark is committed to creating a diverse and inclusive workplace that values and respects the contributions of all employees * Our remote work environment offers flexibility and autonomy, allowing you to work from the comfort of your own home * Collaborative and supportive team environment that encourages open communication and feedback * Opportunities for professional growth and development in a dynamic and rapidly evolving industry **Compensation, Perks, and Benefits:** * Competitive hourly rate and benefits package * Opportunities for professional growth and development in a dynamic and rapidly evolving industry * Access to training and development programs to enhance your skills and knowledge * Collaborative and supportive work environment that encourages open communication and feedback * Recognition and rewards for outstanding performance and contributions to the team **How to Apply:** If you're passionate about delivering exceptional customer experiences and empowering patients to take control of their health, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps. **Equal Employment Opportunity:** blithequark is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit our website for more information. We look forward to welcoming you to our team! Apply for this job