Experienced Customer Care Representative for Call Center Operations – Delivering Exceptional Patient Experiences in the Cannabis Industry at blithequark

Welcome to blithequark: Embracing Diversity and Inclusivity At blithequark, we believe that everyone deserves a sense of belonging and an opportunity to thrive. Our commitment to inclusiveness and celebrating individuality is at the heart of everything we do. We provide equal employment opportunities (EEO) to all applicants, regardless of their background, and strive to create a work environment where everyone feels valued, respected, and empowered to contribute their best ideas. About Our Customer Care Representative Role As a Customer Care Representative at blithequark, you will be the first point of contact for our patients and customers, acting as a brand ambassador to deliver exceptional experiences via phone, email, and chat. Your role will be critical in ensuring that every interaction with blithequark is positive, informative, and supportive. If you are passionate about providing outstanding customer service, are comfortable working in a fast-paced environment, and are eager to learn about the cannabis industry, we encourage you to apply for this exciting opportunity. Our Company: Pioneering a New Paradigm in Well-being blithequark is one of the largest multi-state cannabis companies in the world, operating in several markets. We are dedicated to pioneering a new paradigm of well-being through the benefits of cannabinoids. Our vision is to improve the quality of life for humanity, and we are committed to achieving this through the best talent, trusted brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement. Key Responsibilities: Respond to and resolve customer questions, requests, and complaints via phone, email, and chat in a timely and professional manner. Serve as a patient and company advocate, educator, and ensure patients are serviced promptly with empathy and understanding. Demonstrate good judgment regarding the escalation of issues beyond the scope and control of this position. Maintain knowledge of all applicable state and local laws, as well as documentation processes in accordance with the state. Educate patients on the processes of registration, renewals, lost registration documents, and other relevant information. Record specific requests, preferences, and notes concerning patient registration status using appropriate software. Maintain awareness of patient input and suggest changes to improve service or product. Maintain patient database through entering new patients, adding or removing membership, updating changes in information, scheduling appointments, and updating patient registration status. Maintain caregiver paperwork in accordance with the state, maintain tracking in the system, and communicate changes to physicians. Essential Qualifications: Age 21 or over. High School Diploma or equivalent. Valid Government-Issued Photo ID. Customer-focused orientation and a true desire to make every customer happy. 1+ year of retail or customer service experience. Proficient in Microsoft programs, Word, Excel, Outlook. Ability to work quickly, prioritize tasks, and stay calm under pressure. Comply with blithequark's current policies and procedures and applicable state and local laws. Preferred Qualifications: Prior dispensary experience or cannabis knowledge. Kustomer & Amazon Web Services application knowledge. 1+ year of working in a remote phone center/call center customer care setting/inbound calls. What You'll Need to Succeed: To excel in this role, you should be self-motivated, able to work independently, and comfortable with minimal supervision. You should also be able to roll up your sleeves, prioritize tasks, and stay calm under pressure. The ability to think creatively, collaborate with others, and demonstrate a willingness to learn and adapt to new situations is essential. What We Offer: At blithequark, we are committed to providing our employees with a comprehensive benefits package, including: Employee discount. Consistent, reliable benefits, including full medical/vision/dental, 401k with the possibility of a company match, and access to company-sponsored well-being programs. Balance and flexibility, including paid time off, paid parental leave, and flexible work arrangements. Tuition Reimbursement Programs. Pet Insurance. Chance to make a difference through our Employee Relief Fund and community volunteerism programs. Our Culture and Values: At blithequark, we are united by our vision, mission, and values. Our values include: Integrity: We operate with honesty, transparency, and ethics in all our interactions. Collaboration: We work together as a team to achieve our goals and support each other's success. Alignment: We are committed to our mission and vision and work together to achieve them. Intentionality: We are purposeful and deliberate in our actions and decisions. Accountability: We take responsibility for our actions and outcomes. Agility: We are adaptable, flexible, and responsive to changing circumstances. Join Our Team: If you are passionate about delivering exceptional customer experiences, are committed to inclusivity and diversity, and are excited about the opportunity to work in the cannabis industry, we encourage you to apply for this role. At blithequark, we are dedicated to creating a work environment that is supportive, inclusive, and empowering. We look forward to welcoming you to our team! Apply for this job