**Experienced Customer Care Representative I - Hybrid (Partially Work From Home) - Now Hiring at arenaflex**

At arenaflex, we pride ourselves on being a responsive, engaging energy company, committed to delivering reliable, safe, and affordable energy to our 700,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. As a leading natural gas and electric utility company, we strive to exceed the expectations of our customers and the communities we serve every day. Our foundation of success lies in the strength of our 1,700 plus employees who work together to achieve our mission. **Why Join arenaflex?** We offer comprehensive benefits that cater to the diverse needs of our employees, including: * Medical, prescription, dental, vision, and life insurance * Disability plans * 401(k) matched savings plan * Paid vacation * Company stock purchase program * Wellness programs * Tuition reimbursement * Paid parental leave * Paid volunteer time * Adoption assistance **Job Summary** As a Customer Care Representative I at arenaflex, you will be the first point of contact for our customers, handling a variety of incoming customer phone calls in a timely and professional manner. You will be responsible for adhering to company policies and procedures while following Pennsylvania Utility Commission (PUC) rules and regulations. This role is ideal for proactive and solution-oriented individuals who can work well independently and have the ability to adhere to a strict schedule. **Key Responsibilities** * Handle customer calls in a timely and professional manner, following company provided procedures * Demonstrate an understanding of policies and procedures to respond to customer calls, while striving for reduction in the need for supervisor callbacks * Participate in voluntary and mandatory training opportunities * Assist with floor training and/or shadowing opportunities when needed * Complete special assignments as needed in a timely manner * Responsible time and attendance * Participate in mandatory and voluntary overtime as needed **Training and Support** During the virtual training period (6 weeks) and hybrid post-training support (3 weeks), you will work a standard schedule of 8:00 AM – 5:00 PM, Monday through Friday. After completing the initial training period, you will be required to have flexibility to work various shifts (determined by the department's shift selection policy) as well as overtime on an as-needed basis. **Compensation and Incentives** * Start rate of $19.00 an hour * Trainee incentive up to $500 after successful completion of training * $500 after 3 months of successful independent call-taking * Eligible for additional incentives up to $250 a month for achieving or exceeding all scorecard metrics **Career Growth Opportunities** At arenaflex, we provide opportunities for career progression and growth. You will be eligible for annual performance review and merit increase one year from hire date, and eligible for promotion consideration after 2 years of service and demonstrated successful progression and performance. **Requirements** * High School Diploma or equivalent * Minimum of 1 year of experience in a customer service environment preferred * Intermediate proficiency in Microsoft Office Suite * High level capacity for multitasking independently and on a computer * Excellent verbal and written communication skills using appropriate grammar, tone, and pronunciation * Exceptional organizational and time-management skills * Experience with SAP CRM and ECC systems a plus * Previous experience working for a utility company a plus * Thorough understanding and adherence to PUC rules/regulations including Chapter 56 and Chapter 14, along with arenaflex policies/procedures a plus **Work Environment and Company Culture** As a hybrid employee, you will have the flexibility to work from home while still being part of a dynamic and supportive team. arenaflex is committed to creating a work environment that is inclusive, diverse, and respectful of all employees. We strive to provide opportunities for growth and development, and we encourage our employees to take ownership of their careers. **Equal Opportunity Employer** arenaflex is an Equal Opportunity and Affirmative Action Employer. As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a). The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices. **Pre-Employment Requirements** Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with arenaflex policies. As a federal contractor that engages in safety-sensitive work, arenaflex cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity at arenaflex. Please visit our website to submit your application and join our team of dedicated professionals who are committed to making a difference in the lives of our customers and the communities we serve. Apply Now! Apply for this job