**Experienced Customer Care Representative - Loyalty Program Specialist (Work From Home) - $17/Hour + Bonuses**

Are you passionate about delivering exceptional customer experiences and building meaningful relationships with clients? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our team at blithequark as a Customer Care Representative - Loyalty Program Specialist. In this role, you will have the opportunity to work from home, leverage your exceptional communication skills, and make a lasting impact on our clients' loyalty programs. **Why You'll Love Working at blithequark** As a global leader in loyalty marketing, blithequark works with some of the most well-known brands in the world to deliver market-leading, end-to-end loyalty solutions. Our strategy-led, technology-enabled approach has earned us consistent recognition as an industry leader by Forrester. With a mission to grow enterprise value through loyalty for our clients, every role within blithequark has a purpose and directly contributes to achieving this mission. Our company culture is built on a foundation of trust, transparency, and leadership. We believe in empowering our teammates to take ownership of their work, and we foster a collaborative environment that encourages open communication and innovation. Our hybrid work environment, personal holidays, casual dress code, and focus on diversity and inclusion make blithequark a great place to work. **About the Team and What We'll Build Together** As a member of our Contact Center team, you will have the unique opportunity to generate meaningful emotional connections with our customers daily. We value your skills as a Tier 1 Agent to promote loyalty brand building on behalf of our clients, while creating customer insights that drive team performance. Join our winning team where you will have the ability to consistently leverage your superior communication skills in the loyalty marketplace. **How You Will Make an Impact** As a Customer Care Representative - Loyalty Program Specialist, you will: * Learn specific client loyalty program guidelines to ensure accurate and effective communication with customers * Answer all incoming inquiries directed to you in various media channels (phone, email, chat) with a positive, professional, customer-centric, and team-oriented attitude * Take ownership of customer inquiries while working toward a resolution, using effective communication and problem-solving skills to de-escalate as necessary * Efficiently use all internal systems and resources to provide timely and accurate responses to customer inquiries * Work independently without the heavy need to rely upon your team or supervisor, adhering to schedules and company policies and procedures * Escalate any issues or concerns that are unable to be resolved through normal efforts **What You Need to Be Successful** To succeed in this role, you will need: * A high school diploma or equivalent * Ability to attend a 7-week Training Program (remotely) with 100% attendance * Basic computer knowledge with a demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook) * 1+ year of customer service experience (or equivalent experience) * Strong customer service orientation with external/internal customers * Collaborative nature to work within assigned team * Good problem-solving ability to effectively guide customers through solutions * High level of accuracy and attention to detail * A "whatever it takes" attitude to care for customers * Ability to be flexible regarding changes in work processes and environment * Ability to multitask in the system while talking and meet deadlines (service level agreement responsiveness) * Strong verbal, written, and listening communication skills * Flexibility with scheduling, including weekends * Savvy computer knowledge with a demonstrated proficiency in Microsoft Office (Word, Excel, Outlook) * 2+ years of customer service experience preferred * Strong home wifi connection, and quiet home office environment **Our Teammates are at the Heart of Everything We Do** At blithequark, we believe that healthy people are happy people, which is why we prioritize mental and physical health. From robust health insurance and benefits options to free fitness programs like PeerFit, to generous vacation time for yourself, we support your health needs fully. We also offer competitive pay, 401k matching, annual profit sharing, and bonuses to help you build your career. **Kobie is a Place for All** We don't just accept differences – we embrace, share, and celebrate them! Employment at blithequark is based solely on a person's merit and qualifications, directly related to professional competence. We are fiercely committed to fostering a workplace where teammates draw upon their own diverse backgrounds, experiences, and perspectives so that they feel welcomed to bring their authentic self to work every day. **Join Our Team Today!** If you are passionate about delivering exceptional customer experiences and building meaningful relationships with clients, we invite you to apply for this exciting opportunity. As a Customer Care Representative - Loyalty Program Specialist at blithequark, you will have the chance to work from home, leverage your exceptional communication skills, and make a lasting impact on our clients' loyalty programs. Apply now and take the first step towards a rewarding career with blithequark! Apply Job! Apply for this job