**Experienced Customer Care Representative - Remote**

**Join blithequark, a leading medical marijuana company in Florida, as we strive to revolutionize the industry with exceptional customer service and a commitment to humanity and humility.** At blithequark, we believe that customer service is the new marketing, and it's what sets us apart from the rest. We're not just looking for individuals to join our team; we're seeking passionate and dedicated professionals who share our vision of delivering a personalized experience for our patients. As a Customer Care Representative, you'll be the first point of contact for our patients, and your interactions will shape their experience with blithequark. **About blithequark** blithequark is a rapidly growing company that's changing the face of the medical marijuana industry in Florida. We're committed to providing an alternative to the cold, clinical medical experience, and we're dedicated to improving lives through our products and services. Our team is focused on building relationships with our patients, industry professionals, and the medical marijuana community, and we're looking for individuals who share our passion for helping others. **Key Responsibilities** As a Customer Care Representative, you'll be responsible for: * Providing superb, personalized customer service to all current patients, prospective patients, industry professionals, and the medical marijuana community * Navigating multiple software and communication platforms to provide support * Demonstrating professional telephone and chat etiquette * Coordinating with other departments as needed * Placing delivery orders on behalf of qualified Florida medical patients * Assisting patients with existing delivery orders, including changing order contents, applying discounts, rescheduling the delivery date, or cancelling the order * Adhering to all state-mandated policies, including HIPAA compliance * Maintaining a comprehensive understanding of all marijuana and marijuana-infused or derived products being sold to patients, and best practices for personnel **Skills and Qualifications** To succeed in this role, you'll need: * The ability to offer impartial service and support for all patient interactions * The ability to adapt to changes in policy and procedure both at a company and industry level * An eye for attention to detail and effective documentation * Organization and initiative, good communication skills, critical thinking, proactive problem-solving, time management, discretion, and confidentiality * Ability to work weekends and holidays as scheduled * A minimum of six months of experience working in cannabis retail or customer service **Physical Demands** The physical demands of this role include: * Regularly speaking and hearing * Sitting at a workstation for extended periods * Using hands to handle or feel objects, tools, or controls * Reaching with hands and arms * Ability to work on a desktop or laptop computer for extended periods * Effective communication with others verbally and in writing * Occasional lifting and/or moving of moderate amounts of weight (typically less than 20 pounds) **Compensation and Benefits** We offer a competitive starting pay rate of $16/hour, with opportunities for yearly or performance-based evaluations. All full-time employees automatically qualify for benefits, PTO, and paid holidays after their probationary period, which is 30 days. We also offer a comprehensive benefits package through United Healthcare, including health, dental, vision, and short-term disability insurance. **Work Environment and Company Culture** At blithequark, we're committed to creating a positive and inclusive work environment that reflects our values of Integrity, Collaboration, Alignment, Intentionality, Accountability, and Agility. We're a remote-friendly company, and we offer flexible scheduling to accommodate your needs. Our team is passionate about delivering exceptional customer service, and we're looking for individuals who share our commitment to humanity and humility. **Requirements** To be eligible for this position, you must: * Be 21 years of age or older * Pass a Level 2 federal background check * Have obtained a high school diploma, GED, or equivalent * Have flexible availability (please provide requests or restrictions in the application accurately) * Be able to lift 50lbs over their head, stand for long periods of time, sit, bend, kneel, squat, etc., as necessary to get the job done **How to Apply** If you're passionate about delivering exceptional customer service and share our commitment to humanity and humility, we encourage you to apply for this role. Please visit our website to submit your application and join our team at blithequark. Join Our Team Today! At blithequark, we're committed to creating a positive and inclusive work environment that reflects our values of Integrity, Collaboration, Alignment, Intentionality, Accountability, and Agility. We're a remote-friendly company, and we offer flexible scheduling to accommodate your needs. Our team is passionate about delivering exceptional customer service, and we're looking for individuals who share our commitment to humanity and humility. Why Work at blithequark? * Competitive starting pay rate of $16/hour * Opportunities for yearly or performance-based evaluations * Comprehensive benefits package through United Healthcare * Flexible scheduling to accommodate your needs * Positive and inclusive work environment that reflects our values * Passionate team committed to delivering exceptional customer service What We're Looking For * Passionate and dedicated professionals who share our commitment to humanity and humility * Individuals with a genuine passion for helping others * Ability to adapt to changes in policy and procedure both at a company and industry level * Excellent communication skills and ability to work effectively with others * Ability to work weekends and holidays as scheduled * A minimum of six months of experience working in cannabis retail or customer service How to Apply If you're passionate about delivering exceptional customer service and share our commitment to humanity and humility, we encourage you to apply for this role. Please visit our website to submit your application and join our team at blithequark. Apply Now! Don't miss out on this opportunity to join our team and make a difference in the lives of our patients. Apply now and become a part of the blithequark family! Apply for this job