**Experienced Customer Care Representative - Retirement Products (Remote)**

At arenaflex, we're dedicated to helping people plan for the best life possible by providing innovative financial solutions and exceptional customer service. As a leading provider of life insurance, retirement, and investment products, we're committed to building a diverse and inclusive workforce that shares our passion for making a positive impact. As a Customer Care Representative - Retirement Products, you'll play a vital role in delivering an outstanding customer experience by providing accurate and complete information to callers regarding retirement products such as 401k, IRA, and 403(b) investments. You'll be part of a team that's empowered to go above and beyond to meet the needs of our customers, and you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment. **About arenaflex** arenaflex has been making financial services available to the many, not just the few, for more than 100 years. We're a leading provider of life insurance, retirement, and investment solutions, serving millions of customers throughout the United States. Our dedicated professionals focus on helping people live their best lives through saving, investing, and protecting their loved ones. We're committed to building America's leading middle market life insurance and retirement company, providing a broad range of quality individual life insurance policies, workplace supplemental insurance benefits, workplace retirement plans, individual retirement accounts, and investment products. **What We Do** arenaflex is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, and Employee Benefits), which are supported by arenaflex Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People and Places; Brand; Corporate Affairs; Risk; and Technology). **Job Description** As a Customer Care Representative - Retirement Products, your key responsibilities will include: * Using exceptional customer service and interpersonal skills to answer calls regarding retirement products such as 401k, IRA, and 403(b) investments. * Identifying customer needs and providing personalized service to ensure positive and meaningful outcomes; engaging more knowledgeable team members as needed. * Locating/researching information using multiple systems/technologies. * Coordinating with cross-functional departments to obtain and/or provide necessary information to resolve issues. * Documenting customer inquiries and associated actions; following up on outstanding items in a timely manner. * Learning and maintaining a basic understanding of products, procedures, and systems. * Achieving department metrics and expectations. * Participating in a team-based environment to achieve department goals. **Qualifications** To be successful in this role, you'll need: * An Associate's degree in a business field or equivalent experience. * One year of call center or customer service experience, or financial services industry experience. * The ability to communicate with customers in a professional manner, orally and in writing. * The ability to work independently and as part of a team. * Proficiency using MS Office tools. **Preferred Qualifications** While not required, the following qualifications would be beneficial: * Understanding of retirement products such as 401k, IRA, and 403(b). * Ability to navigate multiple screens and systems at one time. * Previous work-from-home experience. * Previous financial industry experience. * Salesforce experience. * Product promotion experience. **Working Conditions** As a remote Customer Care Representative - Retirement Products, you'll work from home in a call center environment with minimal distractions. You'll be required to work any of the following hours: 7am to 8pm CT, Monday through Friday. You'll need to have a dedicated workspace with a reliable internet connection and a quiet environment. **Compensation and Benefits** arenaflex offers a competitive compensation package, including: * Hourly pay ranging from $16.00 to $20.00 per hour, based on qualifications and operational needs. * Eligibility for an Annual Bonus of 6% based on the Company Bonus Plan/Individual Performance and at Company Discretion. * Comprehensive benefits package, including: + Competitive Pay + Bonus for Eligible Employees + Pension Plan + 401k Match + Employee Stock Purchase Plan + Tuition Reimbursement + Disability Insurance + Medical Insurance + Dental Insurance + Vision Insurance + Employee Discounts + Career Training & Development Opportunities **Health and Work/Life Balance Benefits** arenaflex is committed to supporting the well-being of our employees, with benefits including: * Paid Time Off starting at 160 hours annually for employees in their first year of service. * Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays). * Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars. * Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child. * Adoption Assistance * Employee Assistance Program * College Coach Program * Back-Up Care Program * PTO for Volunteer Hours * Employee Matching Gifts Program * Employee Resource Groups * Inclusion and Diversity Programs * Employee Recognition Program * Referral Bonus Programs * Peer Recognition Program (BRAVO) **Inclusion & Diversity** arenaflex is committed to creating a work environment that's inclusive and diverse, where exceptional individuals can thrive. We're proud to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women. **Giving Back** arenaflex believes our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work. If you're passionate about delivering exceptional customer service and making a positive impact, we encourage you to apply for this exciting opportunity to join the arenaflex team as a Customer Care Representative - Retirement Products. Apply for this job