Experienced Customer Care Representative – Technical Support and Client Relationship Management Specialist at blithequark

Introduction to blithequark and the Role At blithequark, we are passionate about delivering exceptional customer experiences through our innovative products and services. As a leader in our industry, we recognize the importance of having a dedicated team that can provide top-notch support to our valued clients. We are currently seeking an experienced Customer Care Representative to join our dynamic team, where you will play a vital role in ensuring our PRISM and FedConnect customers receive timely and effective solutions to their queries and issues. In this exciting role, you will have the opportunity to work closely with our customers, understand their needs, and provide functional problem-solving support to resolve their issues. If you are a motivated self-starter with a passion for delivering exceptional customer service and have a talent for analytical problem-solving, we encourage you to apply for this rewarding opportunity at blithequark. Key Responsibilities As a Customer Care Representative at blithequark, your primary focus will be on providing exceptional support to our clients through various channels, including telephone, email, ticket systems, and virtual meetings. Your key responsibilities will include: Analyzing, validating, and responding to client queries, issues, or requests in a timely and accurate manner via email, ticket system, phone, and virtual meetings. Escalating issues to higher levels of support as needed, as well as setting customer expectations for follow-up and resolution. Collaborating with multiple teams to resolve customer-reported issues and providing updates on progress. Pivoting between supporting customers utilizing multiple platforms and documenting support articles to further self-service collateral for customers. Being the face of blithequark to our customers, treating them with patience, empathy, and empowering them to resolve problems themselves. Becoming a specialist for blithequark's suite of products and staying up-to-date with the latest developments and updates. Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: Strong customer service acumen demonstrated in an IT solutions environment. Strong analytical skills with a talent for problem-solving and attention to detail. Basic understanding of SQL databases. Proven ability to handle defined periods of stress with professional poise. Ability to communicate clearly both orally and in writing with teammates, management, developers, and clients. Demonstrated ability to drive challenging technical problems to resolution while keeping clients and staff up-to-date on progress. Works both independently and as part of a team, including excellent organization and time management skills. Ability to handle multiple clients and open issues. Motivated self-starter with a bias for action. Ability to interact in a positive manner with internal and external contacts. Functional proficiency in Microsoft Office suite. Preferred Qualifications While not essential, the following qualifications are highly desirable: 3+ years providing functional support for software applications. Experience in government functions such as federal acquisition, contract lifecycle management, and/or financial management. Bachelor of Arts or Bachelor of Science Degree. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Care Representative, you will have access to ongoing training and development opportunities to enhance your skills and knowledge. You will also have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. Our comprehensive training program will provide you with the skills and knowledge needed to succeed in this role, including: Product training: You will receive in-depth training on our suite of products, including PRISM and FedConnect. Customer service skills: You will learn how to provide exceptional customer service, including effective communication, problem-solving, and conflict resolution. Technical skills: You will have the opportunity to develop your technical skills, including SQL databases and Microsoft Office suite. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment. Our company culture is built on the values of teamwork, innovation, and customer focus. We believe in empowering our employees to take ownership of their work and providing them with the resources and support needed to succeed. As a Customer Care Representative, you will be part of a close-knit team that is passionate about delivering exceptional customer experiences. You will have the opportunity to collaborate with colleagues from various departments, including development, sales, and marketing. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including a salary range of $50,000 - $70,000 per year, depending on experience. We also provide a range of perks and benefits, including: Comprehensive health insurance, including medical, dental, and vision coverage. 401(k) retirement plan with company match. Paid time off, including vacation days, sick leave, and holidays. Opportunities for professional growth and development. Access to the latest technology and tools. Recognition and reward programs for outstanding performance. Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Care Representative, you will play a vital role in ensuring our customers receive timely and effective solutions to their queries and issues. With our comprehensive training program, competitive compensation package, and dynamic work environment, you will have everything you need to succeed in this role. Don't miss out on this opportunity to join a talented team of professionals who are dedicated to delivering exceptional customer experiences. Apply now to become a part of the blithequark team and take your career to the next level! Apply for this job