**Experienced Customer Care Specialist, Commercial Insurance – Thriving in a 100% Remote Work Environment**

At arenaflex, we're revolutionizing the insurance technology industry with innovative solutions and a commitment to exceptional customer care. As a Customer Care Specialist, Commercial Insurance, you'll play a vital role in building and maintaining long-lasting relationships with our clients, providing timely solutions to their inquiries, and ensuring their satisfaction with our software program. If you're passionate about delivering top-notch customer service, have a knack for problem-solving, and thrive in a remote work environment, we invite you to join our dynamic team. **Why Choose arenaflex?** * **Competitive Compensation Package**: Enjoy a comprehensive compensation package that reflects your value to our organization. * **Opportunities for Growth and Learning**: With ongoing business expansion, you'll have the chance to develop new skills, take on new challenges, and advance your career. * **Recognized as a Top Workplace**: arenaflex has been recognized as a 2023 Indy Star Top Workplaces winner, demonstrating our commitment to creating a supportive and inclusive work environment. * **Excellent Work-Life Balance**: Enjoy a healthy balance between your personal and professional life, with flexible work arrangements that allow you to thrive. * **Comprehensive Benefits**: Our benefits package includes a 401k with match, pet insurance, and maternity/paternity leave, ensuring your well-being and security. * **Fully Remote Work Opportunity**: Work from anywhere, at any time, and enjoy the freedom and flexibility that comes with remote work. **What to Expect (Job Responsibilities)** As a Customer Care Specialist, Commercial Insurance, your primary responsibilities will include: * **Building and Maintaining Relationships**: Establish and maintain sustainable relationships of trust with customers and teammates through open communication. * **Providing Timely Solutions**: Respond to customer inquiries in a timely and effective manner, providing solutions and alternatives as needed. * **Uploading Certificates of Insurance**: Upload COIs into our software program, ensuring accurate and efficient processing. * **Supporting Email and Phone Communications**: Respond to support emails and maintain inbound and outbound phone communications, providing exceptional customer service. * **Training Customers**: Assist in training customers to ensure proper software utilization and satisfaction. **What We Require (Qualifications)** To be successful in this role, you'll need: * **Minimum of 1 Year of Experience**: A minimum of 1 year of experience in a customer support role, with a focus on commercial insurance. * **Commercial Insurance Experience**: Required experience in the commercial insurance industry, with a focus on property and casualty insurance. * **Entry-Level Experience with COIs**: Entry-level experience working with Certificates of Insurance, with a focus on uploading and processing COIs. * **Microsoft Office Proficiency**: Proficient in Microsoft Word and Excel, with the ability to learn and adapt to new software applications. * **Excellent Communication Skills**: Excellent verbal and written communication skills, with the ability to communicate effectively with customers and teammates. **How to Stand Out (Preferred Qualifications)** While not required, the following qualifications will make you a strong candidate: * **Bachelor's Degree**: A bachelor's degree in a related field, such as business or communications. * **Remote Work Experience**: Experience working remotely, with a focus on flexibility and adaptability. * **Goal-Oriented**: Demonstrated ability to meet daily set goals and metrics, with a focus on productivity and efficiency. * **Customer Service Passion**: Strong passion for customer service and problem resolution skills, with a focus on delivering exceptional customer experiences. * **Team-Oriented Mindset**: A team-oriented mindset, with a focus on providing best-in-class service and supporting your teammates. **Join the arenaflex Team** At arenaflex, we're committed to creating a supportive and inclusive work environment that fosters growth, learning, and success. If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and thrive in a remote work environment, we invite you to join our dynamic team. Apply now and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job