Experienced Customer Care Specialist I – Remote Account Services Representative for Exceptional Customer Experience

Introduction to arenaflex At arenaflex, we believe that making connections - real connections - is at the heart of everything we do. As a leader in our industry, we're dedicated to connecting people, from our customers to potential employees, in a way that's meaningful and lasting. We're passionate about creating an environment where our team members can thrive, grow, and make a real difference in the lives of our customers. If you're looking for a career that's more than just a job, where you can use your skills and experience to make a positive impact, then we want to hear from you. About the Role We're currently seeking an experienced Customer Care Specialist I to join our remote Account Services team. As a Call Center Customer Service Representative, you'll be the face of our company, providing exceptional service to our customers and helping them to resolve concerns, find solutions, and explore new ways that arenaflex can meet their needs. If you're a people person who is passionate about delivering outstanding customer experiences, then this could be the perfect opportunity for you. Key Responsibilities As a Customer Care Specialist I, your key responsibilities will include: Assessing customers' needs and suggesting products and services that meet their home and business needs Adjusting billing, negotiating claims, and arranging product substitutions and returns Managing customer concerns while meeting goals in Serving, Solving, and Selling Remaining current on arenaflex products and services Owning the customer experience and providing support to internal sales reps What We Offer In return for your hard work and dedication, we offer a competitive hourly rate of $18.00, as well as a range of benefits and perks, including: Generous incentives and compensation perks 401k and company match Comprehensive medical benefits Free Internet and discounts on other arenaflex services valued at up to $300 per month Generous Paid Time Off (PTO) Tuition reimbursement for academic pursuits Adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance, and much more Qualifications and Skills To be successful in this role, you'll need: Essential Qualifications: High school diploma, GED, or relevant work experience 6 months' experience using a computer and navigating multiple screens 1 or more years' customer service experience Excellent skills in creating an exceptional customer experience, sales orientation, multi-tasking, building customer rapport, and problem-solving Ability to learn and apply new procedures Good teamwork and communication skills Solid analytical skills to determine the best course of action to resolve issues Must live in Phoenix, AZ, Tucson, AZ, Las Vegas, NV, or a surrounding community within those states Must be able to work in a highly structured call center environment Enthusiastic and personable Preferred Qualifications: 1+ years' experience working in a position that requires meeting sales goals 1-2 years' experience in a customer service role, not specific to just Call Centers Strong aptitude for helping customers and a customer experience focus Ability to adapt to constant change Career Growth and Development At arenaflex, we're committed to helping our team members grow and develop their careers. We offer a range of training and development opportunities, as well as lateral and upward movement across our business. Whether you're looking to progress in your current role or explore new opportunities, we'll support you every step of the way. Work Environment and Company Culture Our company culture is built on a foundation of inclusivity, respect, and empathy. We believe that everyone deserves to be treated with dignity and respect, and we're committed to creating an environment where our team members can be themselves, without fear of judgment or discrimination. We're proud to be an Equal Employment Opportunity employer, and we welcome applications from talented individuals from all backgrounds. How to Apply If you're excited about the opportunity to join our team and make a real difference in the lives of our customers, then we want to hear from you. Please submit your application, including your resume and a cover letter, to be considered for this role. We can't wait to hear from you! Conclusion At arenaflex, we're passionate about delivering exceptional customer experiences, and we're looking for talented individuals like you to join our team. With a competitive salary, generous benefits, and opportunities for growth and development, this is a career opportunity that you won't want to miss. So why wait? Apply today and take the first step towards an exciting and rewarding career with arenaflex. Apply for this job