Experienced Customer Care Specialist II – Delivering Exceptional Service in Mobility Fleet Operations

Introduction to arenaflex In the fast-paced world of mobility fleet operations, a great customer experience can be the difference between a satisfied customer and a loyal advocate. At arenaflex, we understand the importance of delivering top-tier service that not only meets but exceeds customer expectations. As a leader in the industry, we're committed to providing innovative solutions that keep our customers on the move. Our team is dedicated to making a positive impact, and we're looking for a talented Customer Care Specialist II to join our ranks. About the Role As a Customer Care Specialist II at arenaflex, you'll be the voice of our company, providing exceptional service to our customers and helping them navigate any challenges they may face on the road. You'll be responsible for fielding a high volume of inbound calls, providing excellent customer service, and originating new transactions related to preventative maintenance, service, and repairs. Your goal will be to deliver a seamless customer experience that showcases our commitment to quality and care. Key Responsibilities Fielding a high volume of inbound calls and providing excellent customer service for all inbound and outbound calls Originating all new transactions (via inbound and outbound calls) regarding preventative maintenance, as well as immediate and scheduled service and repairs Assigning service requests to the respective market for dispatching Coordinating towing of customer units when necessary Scheduling outside vendors when an emergency breakdown is called in Continuously developing and improving company capabilities around dispatching Who You Are We're looking for a customer-focused individual who is passionate about delivering exceptional service and making a positive impact on our customers' lives. You should have a strong background in customer care, excellent problem-solving skills, and the ability to work independently and collaboratively within a team environment. If you're a motivated and enthusiastic individual who is looking for a challenging and rewarding role, we want to hear from you. Essential Qualifications High school diploma or GED and 3 years of experience in a related field, or any level degree/certification beyond a high school diploma/GED in a related discipline and up to 1 year of experience, or 5 years' experience in a related field An understanding of the Microsoft Office Suite The ability to work independently and collaboratively within a team environment The ability to multi-task and meet tight deadlines Excellent problem-solving skills A valid driver's license Preferred Qualifications Experience in a customer-facing role, preferably in a fast-paced environment Knowledge of mobility fleet operations and the automotive industry Excellent communication and interpersonal skills Ability to adapt to changing situations and priorities Strong analytical and problem-solving skills Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our employees grow and develop in their careers. As a Customer Care Specialist II, you'll have access to a range of training and development opportunities, including professional development courses, mentorship programs, and career advancement opportunities. You'll also be part of a dynamic and supportive team that is passionate about delivering exceptional service and making a positive impact on our customers' lives. Work Environment and Company Culture Our work environment is fast-paced and dynamic, with a focus on collaboration, innovation, and customer satisfaction. We're a company that values diversity, equity, and inclusion, and we're committed to creating a workplace culture that is welcoming, supportive, and inclusive. As a member of our team, you'll be part of a community that is passionate about making a positive impact and delivering exceptional service to our customers. Compensation, Perks, and Benefits We offer a competitive salary and a range of benefits, including top-notch bonus/incentive plans, exceptional work-life balance, flexible time-off policies, and accommodating work schedules. You'll also have access to comprehensive healthcare, generous 401(k) retirement plans with company match, professional development and continuing education opportunities, and inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. And, as a valued member of our team, you'll enjoy extra perks like pet insurance, employee discounts, and much more. Conclusion If you're a motivated and enthusiastic individual who is passionate about delivering exceptional service and making a positive impact on our customers' lives, we want to hear from you. As a Customer Care Specialist II at arenaflex, you'll be part of a dynamic and supportive team that is committed to delivering top-tier service and making a difference in the lives of our customers. Apply today and join our team of dedicated professionals who are passionate about delivering exceptional service and making a positive impact. Apply for this job