**Experienced Customer Care Specialist – Remote Opportunity at arenaflex**

At arenaflex, we're dedicated to delivering exceptional customer experiences that leave a lasting impression. As a Customer Care Specialist working remotely in North Carolina, you'll be an integral part of our team, creating and delivering amazing customer experiences while experiencing the award-winning employment experience and company culture that we're known for. **What You'll Be Doing...** Are you passionate about helping others? Do you thrive in a fast-paced environment where no two days are the same? As a Customer Care Specialist at arenaflex, you'll have the opportunity to make a real difference in the lives of our customers. Whether it's providing answers to their questions, consulting on products with compassion, or finding resolutions to their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. **A Typical Day in the Life** As a Customer Care Specialist, your day will be filled with a variety of tasks designed to help you grow and succeed in your role. Here are just a few examples of what you can expect: * Answering incoming communications from customers via phone, email, or chat * Conducting research to provide answers to customers and resolve their issues * Collaborating with internal teams to ensure seamless customer experiences * Participating in ongoing training and development to stay up-to-date on products and services **What You Bring to the Role** To succeed as a Customer Care Specialist at arenaflex, you'll need to bring a combination of skills and experience to the table. Here are some of the key qualifications we're looking for: * 6 months or more of customer service experience * Reside within one of the following states: Oregon, Idaho, Montana, Wyoming, Michigan, North Carolina, or Tennessee * High school diploma or equivalent * Strong product knowledge and ability to recognize, apply, and explain it to customers * Computer experience and high-speed internet connection (> 40mbps) * Excellent communication and problem-solving skills **What You Can Expect** At arenaflex, we're committed to supporting your career and professional development every step of the way. Here are just a few of the benefits you can expect as a Customer Care Specialist: * Supportive team environment that encourages growth and learning * Inclusive culture and community-minded organization that values diversity and inclusion * Global team of curious lifelong learners guided by our company values * Competitive wages and benefits package that includes PTO, tuition reimbursement, and health and wellness incentives * Access to 1000s of free courses to support your career growth and development * Ongoing training and coaching to ensure your success in your role **A Bit More About Your Role** At arenaflex, we're committed to creating a supportive and inclusive environment that allows you to thrive in your role. From your first day in training, through individualized webcam-enabled coaching and engagement, we'll be with you every step of the way. Our TTEC community is here for you as one dynamic, global family, and we're dedicated to helping you grow and succeed in your career. **About arenaflex** At arenaflex, our business is about making customers happy. That's all we do. Since 2005, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. **arenaflex is an Equal Opportunity Employer** arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. **Ready to Join the arenaflex Team?** If you're passionate about delivering exceptional customer experiences and are looking for a supportive and inclusive environment to grow and succeed in your career, we want to hear from you! Apply now to join the arenaflex team and start making a difference in the lives of our customers. Apply Now! Apply for this job