**Experienced Customer Community and Campaign Manager – Employee Recognition and Rewards Software**

Are you a seasoned professional with a passion for creating engaging customer experiences and driving business growth through strategic communication campaigns? Do you thrive in a dynamic environment where innovation meets cutting-edge technology? Look no further than blithequark, a leading provider of employee recognition and rewards software. We're seeking an experienced Customer Community and Campaign Manager to join our team of A-players who are dedicated to inspiring recognition everywhere and achieving results that matter. **About blithequark** At blithequark, we're more than just a thank you program. Our employee recognition and rewards software empowers employees across 170+ countries to recognize everyone, every day, everywhere. With nearly 4 million global users, we're committed to creating an inclusive, diverse, and equitable workplace where our team members can thrive. Our hybrid-first company is located in the heart of Toronto, and we're passionate about disrupting the status quo with science-backed technology that drives meaningful change. **Our Commitment to You** At blithequark, we value the unique perspective and individuality that each person brings to our team. We're committed to creating an environment where you can grow, learn, and contribute to our mission. Our team is made up of passionate, hardworking individuals who are dedicated to achieving excellence in everything we do. We believe in moving quickly, failing fast, and adapting to change, and we're committed to fostering an environment of connection, security, and community. **The Opportunity** As our Customer Community and Campaign Manager, you'll play a vital role in leading the development and execution of communication campaigns, providing expert guidance for our Managed Services customers, and collaborating with internal teams to foster engagement and adoption of our products and services. You'll also be responsible for managing our customer knowledge portal, ensuring it serves as a hub of valuable resources, tools, and insights. Your expertise will help us drive business growth, improve customer satisfaction, and enhance our reputation as a leader in the employee recognition and rewards software industry. **Key Responsibilities** * Managed Services Campaign Management: + Act as a trusted advisor to Managed Services customers, providing campaign strategy, content, and execution support. + Collaborate with customers to understand their goals and align campaigns with their organizational objectives. + Offer guidance on leveraging our platform for recognition, rewards, and feedback campaigns, ensuring maximum impact and ROI. + Manage multiple customer campaigns simultaneously, ensuring deadlines and expectations are met with excellence. + Create tailored communication plans for Managed Services customers, addressing their unique needs and objectives. + Partner with designers and writers to produce campaign assets, including emails, infographics, and video content. + Monitor campaign performance metrics and optimize future efforts based on results. * Customer Knowledge Portal: + Oversee the day-to-day management of our customer knowledge portal, ensuring it is updated with relevant resources, articles, and best practices. + Collaborate with subject matter experts to create and curate engaging, high-quality content for customers. + Analyze portal engagement metrics and implement strategies to improve user experience and resource utilization. + Act as a customer advocate, capturing feedback to drive continuous improvement of portal content and functionality. * Support for Larger Communications Initiatives: + Assist the team lead in planning and executing larger communications projects, such as process improvements, product and feature releases, and strategic announcements. + Collaborate with cross-functional teams to ensure alignment and consistency in messaging across all channels. + Provide research, content development, and logistical support for initiatives aimed at enhancing customer engagement and understanding. + Coordinate the creation and distribution of communication assets, ensuring timely delivery and quality. + Contribute to post-initiative reviews by collecting feedback and data to inform future process improvements and communication strategies. * Collaboration and Stakeholder Engagement: + Work closely with product, design, and training teams to deliver consistent and impactful customer experiences. + Partner with Customer Success Managers to ensure seamless communication and alignment with customer objectives. + Represent customer needs and feedback to internal teams, driving continuous product and service improvements. **What We're Looking For** * Bachelor's degree in Communications, Marketing, Business, or a related field. * 5+ years in communications, campaign management, or customer enablement, ideally within SaaS, rewards, or recognition industries. * Demonstrated experience managing knowledge portals or customer communities. * Proven ability to execute multi-channel communication campaigns with measurable outcomes. * Strong project management skills, with the ability to manage multiple priorities and deadlines. * Excellent written and verbal communication skills, with a focus on clarity and engagement. * Proficiency in tools such as CMS platforms, email marketing software, analytics platforms, etc. **Why You'll Love Working at blithequark** * We're passionate about disrupting the status quo with science-backed technology that drives meaningful change. * We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, technical excellence, and outstanding workplace culture. * We foster an environment of connection, security, and community, where you'll feel at home without reservation. * We believe in moving quickly, failing fast, and adapting to change, and we're committed to achieving excellence in everything we do. * We enjoy coming to work every day because we believe in our product and love our culture. **Our Work Environment** blithequark is a hybrid-first company located in the heart of Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication. **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates from all backgrounds and experiences to apply to join our A-Player family. We're committed to ensuring an inclusive and accessible recruitment process for all candidates, and we're happy to make necessary arrangements to support your needs. **Apply Now** If you're a seasoned professional with a passion for creating engaging customer experiences and driving business growth through strategic communication campaigns, we want to hear from you. Apply now to join our team of A-players who are dedicated to inspiring recognition everywhere and achieving results that matter. Apply for this job