**Experienced Customer Contact Representative – HQ Remote Customer Service Position**

At arenaflex, we're dedicated to delivering exceptional customer experiences and fostering a culture of innovation and collaboration. As a key member of our customer service team, you'll play a vital role in ensuring our customers receive the highest level of support and satisfaction. If you're passionate about delivering outstanding customer service, have a knack for problem-solving, and thrive in a dynamic, fast-paced environment, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a leading organization in the retail and customer service industry, committed to providing top-notch products and services to our customers. With a strong focus on innovation, teamwork, and customer satisfaction, we strive to create a work environment that's both challenging and rewarding. Our HQ remote customer service team is the heartbeat of our organization, and we're seeking a talented and dedicated individual to join our ranks. **Job Summary** We're seeking an experienced Customer Contact Representative to join our HQ remote team. As a key member of our customer service team, you'll be responsible for researching and resolving customer inquiries and/or complaints to ensure customer satisfaction. You'll work closely with our customers to understand their needs, provide solutions, and promote our products and services. If you're a customer service professional with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Answer inbound calls related to federal debts, collections, and returned checks, and take appropriate actions based on the account status * Review and research customer accounts to ensure accurate and timely resolution of customer inquiries and complaints * Document collection efforts made according to policies and procedures * Promote products and services related to ECP Military Star and E-Commerce * Maintain and improve quality results by adhering to standards, guidelines, policies, and procedures * Handle customer and Exchange inquiries on ESSO accounts (ration balance, credit balance, refund of credit balance, plate deactivation, etc.) * Perform other duties as assigned **Essential Qualifications** * One year of customer service, customer relations, or retail operations experience required * Prior experience in a call center environment preferred * Strong communication and problem-solving skills * Ability to work in a fast-paced, dynamic environment * Excellent customer service skills * Ability to work independently and as part of a team **Preferred Qualifications** * Experience with Microsoft Outlook, Word, and Excel * Familiarity with account services, ATN, credit card management systems, CCD, CVS, and other relevant systems * Intermediate-level Excel skills * Ability to type 30 WPM * Experience with Microsoft PowerPoint **Skills and Competencies** * Excellent communication and problem-solving skills * Ability to work in a fast-paced, dynamic environment * Strong customer service skills * Ability to work independently and as part of a team * Strong analytical and critical thinking skills * Ability to adapt to changing priorities and deadlines * Strong attention to detail and organizational skills **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Contact Representative, you'll have opportunities to: * Develop your customer service and problem-solving skills * Learn about our products and services and how to promote them to our customers * Work closely with our team to resolve customer inquiries and complaints * Participate in training and development programs to enhance your skills and knowledge * Take on additional responsibilities and contribute to the growth and success of our organization **Work Environment and Company Culture** As a remote customer service representative, you'll work from the comfort of your own home, with the flexibility to create your own schedule. Our HQ remote team is a dynamic and collaborative group of individuals who are passionate about delivering exceptional customer experiences. We're committed to creating a work environment that's both challenging and rewarding, with opportunities for growth and development. **Compensation, Perks, and Benefits** * Competitive hourly rate ($20.00 - $33.46) * Opportunities for career growth and advancement * Comprehensive training and development programs * Flexible work schedule and remote work options * Collaborative and dynamic work environment * Opportunities for professional development and growth **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, respectful, and supportive of all employees. Apply for this job