Experienced Customer Education & Advocacy Program Specialist for Remote Opportunity at blithequark

Introduction to blithequark At blithequark, we are dedicated to placing our customers at the forefront of everything we do. With a vast user base of over 35 million, our Customer Education & Advocacy team plays a pivotal role in supporting our customers throughout their journey with blithequark. We design and implement comprehensive learning programs aimed at enhancing adoption rates, fostering better developers, and simplifying the customer experience. Our vision is to empower our users with the knowledge and skills necessary to thrive in an ever-evolving technological landscape. To gain a deeper understanding of our mission and the broader context in which we operate, we highly recommend exploring the "API-First World" graphic novel. This resource provides invaluable insights into our vision and the principles that guide our actions at blithequark. The Opportunity at blithequark blithequark is seeking an experienced Program Specialist to join our Customer Education & Advocacy team. The ideal candidate will have a passion for operations and the skills to help us build, maintain, and scale our fast-growing programs. We are looking for someone with extensive experience in program management who is eager to succeed in a dynamic and fast-paced environment. As a Program Specialist, you will be responsible for developing and maintaining our project management tool via Airtable, coordinating logistics for our instructor-led training programs and Voice of the Customer events, and handling day-to-day logistics for Academy and Advocacy support. Key Responsibilities Cross-Functional Collaboration: Serve as a liaison between external partners and internal teams, including Customer Success Managers (CSMs), product, data, and sales enablement teams, to ensure timely and effective communication across all channels. Program Management: Build, maintain, and optimize our Airtable program management dashboard to ensure that all project details are organized, accessible, and up-to-date. Event Coordination: Work closely with Advocacy and Academy program leads to coordinate logistics for both in-person and virtual events, including scheduling, venue booking, vendor management, and attendee communications. Communication & Documentation: Draft and distribute communications for program updates, event invitations, and internal briefings. Create and maintain comprehensive documentation for all ongoing projects and processes. Customer Support: Provide day-to-day support for our Academy users via Zendesk, troubleshooting issues, answering inquiries, and escalating complex problems as needed. Voice of the Customer: Support the Voice of the Customer (VoC) program by helping to gather, analyze, and act on customer feedback to drive continuous improvement in our offerings. Process Improvement: Identify opportunities to streamline operations and improve the efficiency of our programs. Proactively suggest and implement process improvements. About You To be successful in this role, you should have: 3-5 years of minimum experience in project management and scaling programs. Proficiency in building, maintaining, and optimizing workflows and dashboards within Airtable or similar project management tools. Excellent verbal and written communication skills and the ability to answer questions in Zendesk to support programs. The ability to identify and implement process changes to increase efficiency across multiple programs. Capability to adapt to changing priorities and work in a fast-paced, dynamic environment. Strong time management skills with the ability to prioritize tasks and manage multiple responsibilities efficiently. Essential Qualifications The ideal candidate will possess a unique blend of program management expertise, technical skills, and interpersonal abilities. A strong background in operations, project management, and customer support is essential. Proficiency in Airtable and experience with Zendesk are highly desirable. Preferred Qualifications While not mandatory, experience in the tech industry, particularly in customer education and advocacy, would be a significant advantage. Knowledge of API-first principles and experience working in a remote environment are also preferred. Skills and Competencies To excel in this position, you will need to demonstrate: Operational Excellence: The ability to design, implement, and manage processes that drive efficiency and effectiveness. Communication Skills: Excellent verbal and written communication skills to interact with internal teams, external partners, and customers. Technical Skills: Proficiency in Airtable, Zendesk, and other project management and customer support tools. Adaptability: The ability to adapt to changing priorities and work in a fast-paced environment. Problem-Solving: Strong problem-solving skills to troubleshoot issues and implement process improvements. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Program Specialist, you will have access to a wide range of learning resources, training programs, and opportunities for professional development. Our goal is to empower you with the skills and knowledge necessary to succeed in your role and advance your career. Work Environment and Company Culture blithequark prides itself on a culture of transparency, honesty, and inclusivity. We value diversity and believe that everyone deserves equal opportunities for growth and development. Our remote work environment is designed to foster collaboration, creativity, and productivity, with a strong emphasis on work-life balance. Compensation, Perks, and Benefits blithequark offers a competitive compensation package, including a salary range of $89,250 to $105,000, plus a comprehensive equity package. Our benefits include full medical coverage, flexible PTO, wellness reimbursement, potential spot awards, and a monthly lunch stipend. We believe in recognizing and rewarding outstanding performance and contributions to our mission. Conclusion If you are a motivated and experienced program management professional looking for a challenging and rewarding role, we encourage you to apply for the Customer Education & Advocacy Program Specialist position at blithequark. Join our team and be part of a dynamic and innovative organization that is shaping the future of customer education and advocacy. Apply now and take the first step towards an exciting and fulfilling career with blithequark. blithequark is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Apply for this job