**Experienced Customer Engineer Manager – Cloud Solutions and Client Support**

At arenaflex, we're on a mission to revolutionize the way businesses operate and interact with their customers, employees, and partners. Our Google Cloud Platform team is dedicated to helping clients of all sizes unlock the full potential of our cutting-edge technology and drive growth in the ever-evolving digital landscape. As a key member of our pioneering team, you'll play a vital role in shaping the future of organizations by leveraging innovation to connect with clients, employees, and partners. **About arenaflex** arenaflex is a leading provider of cloud-based solutions that empower businesses to transform and build what's next for their organization – all with innovation built in the cloud. Our products are designed for security, reliability, and flexibility, running the full stack from infrastructure to applications to devices and equipment. Our teams are committed to helping our clients – designers, small and large businesses, educational institutions, and government agencies – realize the benefits of our technology become fully awake. **About the Role** We're seeking an experienced Customer Engineer Manager to join our team and lead our Customer Engineer group in delivering exceptional client support and driving business growth. As a key member of our team, you'll work closely with our Deals and Client Designing (CE) authority to determine staffing levels, develop work orders, and lead interview groups to fill open positions. You'll also evaluate the CE group's go-to-market readiness, identify gaps in CE preparation, and build plans to ensure the group is adequately prepared and equipped to meet annualized business objectives. **Key Responsibilities** * Collaborate with Deals and Client Designing (CE) authority to determine staffing levels to support annualized business objectives, develop work orders, and lead interview groups to fill open positions. * Evaluate the CE group's go-to-market readiness, identify gaps in CE preparation, and build plans to ensure the group is adequately prepared and equipped to meet annualized business objectives. * Work with Google Cloud Platform Outreach group leadership to identify, qualify, and target opportunities for business growth. * Participate in key records as chief support, establish relationships across client districts, and work with the Business Record, Client Service, Product managers, Client Arrangements, and Design group to resolve product issues affecting pre- and post-sales customer satisfaction. * Develop and implement strategies to drive customer satisfaction, retention, and growth. * Collaborate with cross-functional teams to identify and address customer pain points, develop solutions, and implement process improvements. **Essential Qualifications** * Four-year college education in Software Engineering, a related field, or equivalent practical experience. * 4 years of experience as a senior deals engineer lead in a SaaS or cloud environment, or a customer-facing role. * Experience driving Client Design and working with design teams. * Strong leadership and management skills, with the ability to motivate and develop high-performing teams. **Preferred Qualifications** * MBA or Graduate degree in Software Engineering. * Experience serving in the capacity of a pre-sales, field designing chief, or as a customer-facing field engineer. * Knowledge of PaaS, SaaS, IaaS, public cloud, and related technical concepts. * Ability to work across various time zones. **Skills and Competencies** * Strong leadership and management skills, with the ability to motivate and develop high-performing teams. * Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, colleagues, and stakeholders. * Strong analytical and problem-solving skills, with the ability to identify and address customer pain points. * Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines. * Strong technical skills, with the ability to understand and communicate complex technical concepts to non-technical stakeholders. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Engineer Manager, you'll have opportunities to: * Develop and implement strategies to drive customer satisfaction, retention, and growth. * Collaborate with cross-functional teams to identify and address customer pain points, develop solutions, and implement process improvements. * Work with senior leaders to develop and implement business strategies. * Participate in training and development programs to enhance your technical and leadership skills. * Take on new challenges and responsibilities as you grow and develop your career. **Work Environment and Company Culture** arenaflex is a dynamic and innovative company that values collaboration, creativity, and customer satisfaction. Our team is committed to helping our clients achieve their goals and driving growth in the ever-evolving digital landscape. As a Customer Engineer Manager, you'll work in a fast-paced, dynamic environment with a team of talented and dedicated professionals. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Salary: $25-$35/Hour * Benefits: Comprehensive health insurance, 401(k) matching, and paid time off. * Perks: Flexible work arrangements, professional development opportunities, and a dynamic work environment. **How to Apply** If you're a motivated and experienced leader with a passion for customer satisfaction and growth, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply for this job