Experienced Customer Experience Agent for Overnight Shift – Driving User Satisfaction and Process Improvement in E-commerce and Livestream Shopping

Introduction to blithequark blithequark is revolutionizing the world of e-commerce and livestream shopping, bringing together community, shopping, and entertainment in a unique and engaging platform. As the largest livestream shopping platform in North America and Europe, blithequark offers a wide range of products, from fashion and beauty to electronics and collectibles like trading cards, comic books, and live plants. With a strong commitment to its values and a remote co-located team operating out of hubs in the US, UK, Ireland, Poland, and Germany, blithequark is an exciting and dynamic place to work. About the Role The Customer Experience team at blithequark is dedicated to driving the best possible user experience through process improvement, order management, and problem-solving. As a Customer Experience Agent, you will play a critical role in ensuring that customers receive their products quickly and efficiently, and that any issues are resolved promptly and professionally. This is a fantastic opportunity to join a fast-paced and innovative team, where you will have the chance to make a real impact on the customer experience and contribute to the growth and success of blithequark. Key Responsibilities Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience and resolving any issues that may arise Resolve customer issues regarding payments, orders, shipments, and general questions in a timely and professional manner Become an expert in blithequark's products, processes, and systems to drive positive outcomes for users Collaborate with other departments to troubleshoot, research, and resolve open questions and issues Seek out opportunities to eliminate repeat contacts and improve the overall customer experience About You To succeed in this role, you will need to be a curious and hungry individual with a passion for customer service and a growth mindset. You should be willing to take on new challenges, learn new skills, and be part of building a great company. A customer service mentality with a focus on reaching the best possible outcome is essential, as is the ability to work in a fast-paced environment and think proactively. Essential Qualifications Open to working overnight shifts from 8pm-5am PST 2+ years of support experience handling email and/or chat services Weekend availability required Understanding of e-commerce and marketplace operations Experience with customer-facing systems like Zendesk, Kustomer, or Intercom Obsession with customers and a customer-first approach Proactive problem-solver and process-improver Bachelor's degree or college experience preferred Preferred Qualifications Knowledge of collectibles is a plus Previous start-up experience is a plus Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Experience Agent, you will have the opportunity to learn new skills, take on new challenges, and contribute to the success of the company. With a strong focus on innovation and customer satisfaction, blithequark is an exciting and dynamic place to work, with plenty of opportunities for career growth and advancement. Work Environment and Company Culture blithequark is proud to be an equal opportunity employer, with a strong commitment to diversity and inclusion. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. As a remote co-located team, we operate out of hubs in the US, UK, Ireland, Poland, and Germany, and we offer a range of benefits and perks to support our team members, including flexible time off, health insurance, and a home office setup allowance. Compensation and Benefits For full-time (hourly) US-based applicants, the hourly rate for this role is $24.04/hour to $28.85/hour, plus benefits and equity. The hourly range may be inclusive of several levels that would be applicable to the position, and the final hourly rate will be based on a number of factors, including level, relevant prior experience, skills, and expertise. In addition to the hourly rate, blithequark offers a range of benefits, including: Flexible time off policy and holiday pay for working company-wide holidays Health insurance options, including medical, dental, and vision Work-from-home support and a home office setup allowance Monthly allowance for cell phone and internet Care benefits and a monthly allowance for food and wellness Annual allowance towards childcare and a lifetime benefit for family planning Retirement benefits, including a 401k offering and pension plans Monthly allowance to "dogfood" the app and parental leave Conclusion If you are a motivated and customer-focused individual with a passion for e-commerce and livestream shopping, we encourage you to apply for this exciting opportunity to join the blithequark team as a Customer Experience Agent. With a strong commitment to innovation, customer satisfaction, and diversity, blithequark is an exciting and dynamic place to work, with plenty of opportunities for career growth and advancement. Don't miss out on this chance to be part of a fast-paced and innovative team and contribute to the success of blithequark. Apply now to take the first step in your new career! Apply for this job