**Experienced Customer Experience Concierge – Delivering Exceptional Service at blithequark's Atlanta Airport Centurion Lounge**

At blithequark, we're committed to delivering an unparalleled customer experience that sets us apart from the rest. As a Customer Experience Concierge at our Atlanta Airport Centurion Lounge, you'll be the face of our brand, providing exceptional service to our valued Card Members. If you're passionate about delivering extraordinary experiences, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you. **About blithequark** blithequark is a global leader in the financial services industry, with a rich history of innovation and a commitment to excellence. Our culture is built on a foundation of shared values, leadership behaviors, and a passion for making a positive impact on our customers' lives. As a member of our team, you'll experience comprehensive support for your holistic well-being, numerous opportunities to learn new skills, develop as a leader, and grow your career. **Join Our Team** Here, your voice and ideas matter, your work makes an impact, and together, you'll help us define the future of blithequark. We're looking for talented individuals who share our passion for delivering exceptional customer experiences and are eager to join a dynamic team that's shaping the future of our industry. **The Role** As a Customer Experience Concierge at our Atlanta Airport Centurion Lounge, you'll be responsible for delivering superior service to our Card Members, acting as an ambassador of the blithequark brand. You'll work closely with your colleagues to create innovative solutions to our customers' needs, providing travel, card, concierge, and lifestyle services that exceed their expectations. **Key Responsibilities:** * Welcome and provide access to our Card Members upon arrival at reception * Take ownership of the customer's experience from beginning to end, ensuring their needs are met and exceeded * Create innovative ways to resolve customers' issues or concerns, ultimately making loyal enthusiasts out of our Card Members * Employ the Customer First philosophy in meeting customers' needs and expectations * Provide concierge and lifestyle recommendations * Offer travel consultation and minimal reservation assistance * Accommodate the needs of our Card Members by partnering with our food and beverage lounge partners **Lounge Hours of Operation:** Our Centurion Lounge is open from 5:30 AM to 9:00 PM, Monday through Sunday. Hours are subject to change due to business needs. **Qualifications:** * Minimum of 1 year recent experience servicing premium customers * Airline, lounge, or travel industry experience is preferred (Travel reservation experience a plus) * Passion for servicing customers with proactive solutions * Exceptional communication skills, delighting the customer with every single interaction * Ability to listen to the customer's needs, offering confident recommendations that result in high satisfaction * Must exhibit the utmost professionalism and maintain a positive attitude in all interactions * Ability to rely and collaborate with colleagues in a fast-paced, team environment * Ability to make decisions quickly and effectively, putting the Card Members' experience at the forefront * Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment * Ability to utilize and switch from multiple technology platforms with ease * Adapt to an ever-changing environment and be resilient * Ability to work flexible shifts, including nights, weekends, and holidays * Light to moderate lifting may be required for certain job tasks **Compensation and Benefits:** We offer a competitive hourly rate of $20.00 to $22.12, plus bonus and benefits. Our benefits package includes: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need * 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities **Work Environment and Culture:** At blithequark, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our culture is built on a foundation of shared values, leadership behaviors, and a passion for making a positive impact on our customers' lives. We offer a dynamic and fast-paced work environment that's perfect for individuals who thrive in a team setting. **How to Apply:** If you're passionate about delivering exceptional customer experiences and are eager to join a dynamic team that's shaping the future of our industry, we want to hear from you. Please submit your application through our website or by clicking on the link below. **Equal Opportunity Employer:** blithequark is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We're committed to creating a diverse and inclusive work environment that's welcoming to all. Apply for this job