Experienced Customer Experience Manager for Remote Customer Support – Leading Retail Industry Expertise and Exceptional Client Service Skills

Introduction to arenaflex arenaflex is a leading retail organization dedicated to providing exceptional customer experiences and innovative solutions. As a pioneer in the industry, we strive to create a work environment that fosters growth, learning, and collaboration. Our team is passionate about delivering top-notch service, and we are seeking a highly skilled and experienced Customer Experience Manager to join our remote customer support team. Job Overview The Customer Experience Manager will play a vital role in driving customer satisfaction and partner engagement. As a key member of our team, you will be responsible for mentoring partners on client care procedures, resolving customer escalations, and ensuring that our team provides the highest level of customer service. If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Key Responsibilities Drive customer assistance and partner engagement; mentor partners on appropriate client care procedures and ensure the team is giving the highest level of customer service Resolve customer escalations inside the store and through Client Care Ensure Department Managers and Floor Sales Partners are prepared for high-volume sales periods Monitor customer flow through checkouts and take action to ensure clients are getting quick, friendly help Take corrective action as required Provide at-the-moment coaching based on observations and behavior Collaborate with Associate Senior Managers (ASMs) regarding formal performance discussions and discipline Recognize Partners for demonstrating assumptions and use recognition tools (Partner Awards) to highlight partners showing value-based behaviors and productivity Provide input to ASMs on partner performance and participate in talent planning for every hourly partner Assist Senior Manager and ASMs with partner interview and hiring process Support and address missed time-clock punches, fluctuations, schedule changes, get call outs, and communicate with ASMs and Senior Manager regarding follow-up actions Ensure adherence to work rule policies regarding safety and security referred to in the Guidelines of Performance Hold Partners accountable for following all Standard Operating Procedures (SOPs) Essential Qualifications Bachelor's Degree Ability to work a flexible schedule Must be legally authorized to work in the US Preferred Qualifications Entire store management experience Large box retail insight Home improvement industry experience Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our team members. As a Customer Experience Manager, you will have access to ongoing training and development programs, as well as opportunities for career advancement. Our team is dedicated to sharing knowledge and best practices, and we encourage collaboration and innovation. Work Environment and Company Culture arenaflex is a dynamic and fast-paced work environment that values diversity, inclusion, and teamwork. Our company culture is built on a foundation of respect, empathy, and open communication. We believe in recognizing and rewarding outstanding performance and providing a positive and supportive work environment that fosters growth and development. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a salary range of $20 - $30 per hour. Our team members also enjoy a range of perks and benefits, including opportunities for career advancement, ongoing training and development, and a positive and supportive work environment. Conclusion If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Experience Manager at arenaflex, you will play a vital role in driving customer satisfaction and partner engagement, and you will have access to ongoing training and development programs, as well as opportunities for career advancement. Join our team and become a part of a dynamic and fast-paced work environment that values diversity, inclusion, and teamwork. To apply, please visit our website and submit your application. We look forward to hearing from you! Apply for this job