**Experienced Customer Experience Professional – Remote EST Time Zone**

Join arenaflex, a leading retail company, in shaping the future of customer experience. As an Experienced Customer Experience Professional, you will play a vital role in delivering exceptional support to our customers across multiple channels of communication. This is an exciting opportunity to work in a fast-paced Contact Center environment, where you will have the chance to grow your skills, develop your career, and make a real impact on our customers' lives. **About arenaflex** arenaflex is a dynamic and innovative retail company that is committed to providing an outstanding customer experience. We believe that our customers are at the heart of everything we do, and we are dedicated to delivering exceptional service through our Contact Center. As a Customer Experience Professional, you will be part of a team that is passionate about making a difference in our customers' lives. **Responsibilities** As an Experienced Customer Experience Professional, you will be responsible for: * Using available resources and strong judgment to determine the best course of action and/or optimal solution while interacting with customers through any channel by which the customer may choose to engage arenaflex * Navigating several computer systems simultaneously and multitasking efficiently in order to accurately input data while gathering necessary information to address customer inquiries * Determining and assisting with all customer needs (e.g., purchase needs, status inquiries, service needs, feedback on store experience, or general arenaflex inquiries) * Providing adequate information and explanation to customers regarding products, offerings, services, pricing information, and all other customer questions * Leveraging problem-solving skills and remaining calm under pressure to resolve increasingly complex problems * Recognizing and acting on sales opportunities, including following up as necessary to ensure customer needs are met or to provide additional information after researching questions * Connecting on a personal level and showing empathy in order to establish rapport and inspire customers in every interaction with a positive attitude, engagement, care, and courtesy * Serving as a knowledgeable resource to customers through accurate and efficient delivery of information to resolve issues/concerns and help them define product/project needs and desires * Listening attentively to customers in order to fully understand their needs and the need behind the need, adapting in-the-moment and being resourceful to resolve problems * Practicing continuous learning and self-development by remaining actively engaged in ongoing learning of arenaflex business and Contact Center resources in order to effectively carry out activities **Qualifications** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * High School Diploma or Equivalent * 1 year customer service or sales experience * Proficiency using basic computer tools and navigating between applications * Intermediate/advanced knowledge of customer service, reading, and writing * Minimum home internet speed of 20 mb/s DOWNLOAD, 5mb/s UPLOAD (you can run an internet speed test on a computer using your home internet network) **Pay and Benefits** arenaflex offers a competitive pay range of $14.77 - $24.63 per hour for CA, CO, NJ, NY, and WA. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page. **Work Environment and Culture** As an arenaflex team member, you will be part of a dynamic and inclusive work environment that values diversity, equity, and inclusion. We are committed to creating a workplace that is welcoming and respectful to all employees, regardless of their background, culture, or identity. Our Contact Center is a fast-paced and challenging environment that requires strong communication and problem-solving skills. We offer a range of benefits and perks to support our employees' physical and mental well-being, including flexible work arrangements, employee recognition programs, and access to ongoing training and development opportunities. **Career Growth Opportunities** arenaflex is committed to helping our employees grow and develop their careers. As a Customer Experience Professional, you will have the opportunity to develop your skills and knowledge in a range of areas, including customer service, sales, and problem-solving. We offer a range of training and development programs to support your growth and advancement, including on-the-job training, coaching, and mentoring. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our Contact Center team. We look forward to hearing from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. **Apply Now** Apply Job! Apply for this job