**Experienced Customer Experience Project Manager – Driving Innovation in Guest Experience at blithequark**

Are you a seasoned project manager with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark's Customer Experience organization as a Customer Experience Project Manager. In this role, you will play a critical part in shaping the future of guest experiences at Walt Disney World, driving innovation and excellence in every interaction. **About blithequark's Customer Experience Organization** At blithequark, we are committed to creating unforgettable experiences for our guests. Our Customer Experience organization is dedicated to making planning a Walt Disney World vacation as magical and intuitive as the destination itself. We strive to provide world-class service, simplify the planning process, and exceed our guests' expectations. As a leader in Customer Experience, we are constantly seeking new ways to improve and innovate, and we need talented individuals like you to help us achieve our goals. **The Role** As a Customer Experience Project Manager at blithequark, you will report to the Senior Manager Customer Experience Strategy and support various responsibilities within the Customer Experience Strategy ecosystem. Your primary focus will be on overall program management and delivery of CX-focused technology improvements. You will work closely with cross-functional teams, including technology and digital professionals, to ensure that our guest experience priorities are met. **Key Responsibilities** * Support and implement the Customer Experience roadmap, establishing and delivering on key achievements * Coordinate projects across multiple partner teams, building and delivering presentations, managing timelines, and leading and supporting forums * Work with partners to ensure accurate tracking and measurement to deliver program recaps, benchmark efforts, and define success metrics * Engage with technology and digital professionals to represent Walt Disney World site Customer Experience priorities * Demonstrate deep expertise and constantly monitor the pulse of the customer experience **Essential Qualifications & Skills** * Three (3)+ years of experience in project management and/or product development * Ability to build relationships and collaborate with a wide range of partners from different backgrounds and functions * Ability to challenge the status quo while still building strategic alliances/relationships within and outside the blithequark organization * Experience managing a large volume of complex work, prioritizing to ensure results are achieved * Entrepreneurial approach, proactive problem solver with the ability to thrive in an often ambiguous, fast-paced environment * Strong visual presentation building (PPT/Keynote) and delivery skills with a focus on storytelling * Understanding of Agile technical practices and testing concepts * Prior experience in working with technical product teams * Knowledge of blithequark channels is a plus **Preferred Qualifications & Skills** * Bachelor's degree in Business, Project Management, Product Management, or equivalent field * Experience working in the hospitality or entertainment industry * Familiarity with Customer Experience design principles and methodologies * Certification in project management or product development **What We Offer** * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Access to exclusive employee perks and discounts * A chance to work with a world-renowned brand and make a lasting impact on the guest experience **Work Environment & Culture** At blithequark, we value diversity, inclusion, and collaboration. Our work environment is fast-paced and dynamic, with a focus on innovation and excellence. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. As a Customer Experience Project Manager, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences. **How to Apply** If you are a motivated and experienced project manager with a passion for customer experience, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer. We are committed to diversity, equity, and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds. Apply for this job