**Experienced Customer Experience Specialist – Hybrid Model in Woodland Park, Colorado or Remote Work in the Denver Metro Area**

Join arenaflex, a rapidly growing broadband provider delivering cutting-edge fiber internet solutions to homes and small businesses across the region. As an Experienced Customer Experience Specialist, you will be part of a dynamic team dedicated to delivering exceptional customer service, ensuring seamless onboarding experiences, and fostering strong interdepartmental communication. **About arenaflex** arenaflex is a forward-thinking company revolutionizing the way people connect and access the internet. With a strong commitment to innovation and customer satisfaction, we strive to create a positive impact on our community. Our team is passionate about delivering top-notch services, and we're looking for like-minded professionals to join our mission. **Job Summary** We're seeking an Experienced Customer Experience Specialist to join our team for a 6-month contract-to-hire position. This role offers a unique blend of on-site and remote work opportunities, with the first 3 weeks requiring mandatory training in Woodland Park, Colorado. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences, addressing account inquiries, and facilitating effective communication between departments. **Key Responsibilities** - Provide top-notch customer service through phone, email, and chat support - Onboard new customers, ensuring a seamless and efficient experience - Address billing inquiries, resolve issues, and provide accurate information - Work through a ticketing system to manage and prioritize customer requests - Collaborate with internal teams to ensure effective communication and issue resolution - Develop and maintain a deep understanding of arenaflex's products and services - Meet or exceed customer satisfaction targets and key performance indicators (KPIs) **Essential Qualifications** - 2+ years of customer service experience in a fast-paced environment - Prior experience working in a Fiber/Wireless/Voice Internet Service Provider support role - Proven ability to work through a ticketing system and manage multiple customer requests - High school diploma or equivalent (GED) - Strong communication and interpersonal skills - Ability to work in a team environment and adapt to changing priorities **Nice to Have Qualifications** - Bilingual in Spanish (written and verbal) - Experience working in a hybrid model (on-site and remote) - Familiarity with arenaflex's products and services - Strong problem-solving and analytical skills - Ability to work in a dynamic environment with multiple priorities **Skills and Competencies** - Excellent communication and interpersonal skills - Strong problem-solving and analytical skills - Ability to work in a team environment and adapt to changing priorities - Proficiency in using a ticketing system and managing multiple customer requests - Strong customer service skills, with a focus on empathy and urgency - Ability to work in a fast-paced environment with multiple priorities - Strong organizational and time management skills **Career Growth Opportunities and Learning Benefits** As an Experienced Customer Experience Specialist at arenaflex, you will have the opportunity to: - Develop your skills and expertise in customer service and communication - Work with a dynamic team of professionals passionate about delivering exceptional customer experiences - Participate in ongoing training and development programs to enhance your knowledge and skills - Contribute to the growth and success of a rapidly expanding broadband provider - Enjoy a collaborative and supportive work environment that fosters creativity and innovation **Work Environment and Company Culture** arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences, and we strive to create a workplace that reflects our values. As an Experienced Customer Experience Specialist, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on collaboration, innovation, and customer satisfaction. **Compensation, Perks, and Benefits** - Competitive hourly rate of $20 per hour - 6-month contract-to-hire position with opportunities for long-term employment - Hybrid model with on-site and remote work opportunities - Ongoing training and development programs to enhance your skills and expertise - Collaborative and supportive work environment that fosters creativity and innovation - Opportunities for career growth and advancement within arenaflex **How to Apply** If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application, and join our team of passionate professionals dedicated to delivering exceptional customer experiences. Apply Now! Apply for this job