**Experienced Customer Experience Specialist – Remote Part-Time Opportunity at blithequark**

Are you passionate about delivering exceptional customer experiences and making a lasting impact on people's lives? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join our team at blithequark as a Part-Time Customer Experience Specialist. **About blithequark** blithequark is a pioneering company that has revolutionized the way people discover and shop for beauty and grooming products. Since 2010, we have been dedicated to providing a unique and personalized experience for our customers, and we're looking for talented individuals like you to help us continue this mission. **Position Overview** As a Part-Time Customer Experience Specialist at blithequark, you will be the voice of our brand, connecting with customers through live chat, phone, email, and social media. You will be responsible for troubleshooting and resolving customer issues with empathy and creativity, sharing customer feedback with our team to continuously improve our services, and taking ownership of every customer interaction. Your positive attitude, excellent communication skills, and passion for beauty and wellness will make you a valuable asset to our team. **Responsibilities** - Act as the voice of blithequark, servicing our customers on live chat, phones, email, and social media - Troubleshoot and resolve customer issues with the utmost care and respect by listening and offering creative solutions - Share customer feedback and information with other team members in order to continuously improve and evolve the customer experience - Take ownership for the experience you are delivering with every customer - Contribute to a positive, energetic team culture - Collaborate with our team to identify areas for improvement and implement changes to enhance the customer experience - Stay up-to-date with product knowledge and industry trends to provide expert recommendations and advice to customers - Participate in training and development programs to enhance your skills and knowledge **Requirements** - Prior customer service experience is essential for this role - Availability to work a minimum of 20 hours per week and a maximum of 30 hours per week during peak weeks - Flexibility and reliability to work an e-commerce schedule that includes days, nights, weekends, and holidays - Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues - Passion for beauty and wellness, with a willingness to learn and stay up-to-date with industry trends - Ability to work independently and as part of a team, with a positive and proactive attitude - Strong problem-solving skills, with the ability to think creatively and resolve issues efficiently - Proficiency in using technology, including live chat and email platforms, as well as social media **A Successful Candidate** - Maintains a positive, empathetic, and professional attitude toward customers at all times - Communicates effectively, showcasing great interpersonal skills - Shows enthusiasm about all things beauty and wellness - Learns quickly and can troubleshoot on the fly - Is flexible and adaptable, with a willingness to learn and grow with the company - Is passionate about delivering exceptional customer experiences and making a lasting impact on people's lives **Work Environment and Company Culture** At blithequark, we value diversity, equity, and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees. We celebrate different perspectives and experiences, and we believe that this diversity is essential to our success. Our company culture is fast-paced and dynamic, with a focus on innovation, creativity, and collaboration. We offer a range of benefits and perks, including flexible work arrangements, professional development opportunities, and a comprehensive compensation package. **Compensation, Perks, and Benefits** - Competitive hourly rate - Flexible work arrangements, including remote work options - Comprehensive benefits package, including health insurance, paid time off, and retirement savings plan - Professional development opportunities, including training and development programs - Access to exclusive employee discounts and perks - A dynamic and supportive work environment, with a focus on innovation, creativity, and collaboration **How to Apply** If you're passionate about delivering exceptional customer experiences and making a lasting impact on people's lives, we invite you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal opportunity employer, and we welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and welcoming for all employees, and we believe that diversity is essential to our success. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. **Disability Self-Identification** We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at . You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to: - Autism - Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS - Blind or low vision - Cancer - Cardiovascular or heart disease - Celiac disease - Cerebral palsy - Deaf or hard of hearing - Depression or anxiety - Diabetes - Epilepsy - Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome - Intellectual disability - Missing limbs or partially missing limbs - Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS) - Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status 1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at . 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