Experienced Customer Experience Transformation Consultant – Digital Business Services and Customer Engagement Strategy Development

Introduction to arenaflex arenaflex is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a global scale and local presence, arenaflex is a force of good in supporting communities, clients, and the environment. Our team of over 410,000 inspired and passionate people, speaking more than 300 languages, is dedicated to making a positive impact. At arenaflex, we believe in fostering innovation, collaboration, and inclusivity, creating a vibrant work environment that supports the well-being and growth of our employees. Job Purpose arenaflex is seeking an innovative and insightful Customer Experience Transformation Consultant to elevate our customer engagement strategies and pre-sales efforts. As a key member of our team, you will support the delivery of pivotal pre-sales initiatives, providing critical insights and solutions recommendations to capture client attention and highlight key arenaflex services and capabilities. This is a unique opportunity to join a dynamic team and contribute to the growth and success of our clients and our organization. Responsibilities Your responsibilities as a Customer Experience Transformation Consultant will include: Collaborating with the sales and marketing teams to provide pre-sales support, including solution demonstrations and proposal preparations. Leading and designing specialized assessments to surface pain-points and opportunities within targeted processes, functions, or customer journeys. Conducting detailed customer journey mapping to identify key touchpoints and opportunities for improvement, as well as providing recommendations across people, process, and technology. Designing and executing CX/Mystery shopping initiatives to assess and improve the customer experience. Analyzing customer feedback, generating insights, and recommending improvements or innovations based on arenaflex's service and product offerings. Working closely with cross-functional teams to benchmark existing client/prospect practices, customer experience strategies, and operating models, providing insights and opportunities for improvement. Leading workshops and co-innovation sessions with clients and prospects to surface opportunities for improvement and recommended actions aligned to targeted business objectives. Assisting in the creation and development of a transformation/solutions narrative for targeted clients and prospects. Delivering client-facing consulting engagements/assessments independently. Assisting in achieving regional and global departmental targets related to benefit realization. Qualifications To be successful in this role, you will need: A Bachelor's degree in Business Administration, Marketing, Communication, or a related field. A minimum of 7 years of experience in customer experience management, process improvement, consulting, including roles focused on customer journey mapping and pre-sales support. Strong analytical skills with proficiency in data analysis tools. Demonstrated ability to effectively manage projects and lead cross-functional teams. Excellent communication, interpersonal, and presentation skills. Experience in designing and implementing tailored customer experience and pre-sales strategies. Preferred Qualifications While not essential, the following qualifications are highly desirable: Certification in Customer Experience (CCXP) or a related field. Experience with sales enablement tools and methodologies. Bilingual abilities are highly advantageous. Skills and Competencies To excel in this role, you will need to possess: Strong problem-solving and analytical skills, with the ability to think creatively and develop innovative solutions. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders. Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Proficiency in data analysis tools and software, with the ability to interpret and present complex data insights. A strong understanding of customer experience principles and practices, with the ability to apply this knowledge to drive business growth and improvement. Career Growth and Development At arenaflex, we are committed to supporting the growth and development of our employees. As a Customer Experience Transformation Consultant, you will have access to: Ongoing training and development opportunities, including paid training and certification programs. Opportunities for career advancement and professional growth, with a clear path for progression within the company. A mentorship program, providing guidance and support from experienced professionals in the field. A collaborative and dynamic work environment, with a strong focus on innovation and teamwork. Work Environment and Company Culture At arenaflex, we pride ourselves on our vibrant and inclusive work environment. As an employee, you can expect: A flexible and remote work arrangement, with the option to work from home 100% of the time. A comprehensive benefits package, including paid time off, medical, dental, and vision insurance, and a 401k plan. A dynamic and supportive team environment, with regular social events and activities. A strong focus on employee well-being, with access to wellness programs and employee assistance services. Compensation and Benefits As a Customer Experience Transformation Consultant at arenaflex, you can expect a competitive salary and benefits package, including: A competitive wage, with opportunities for bonuses and incentives. A comprehensive benefits package, including medical, dental, and vision insurance, and a 401k plan. Paid time off, including vacation days, sick leave, and holidays. Access to ongoing training and development opportunities, including paid training and certification programs. Conclusion If you are a motivated and experienced customer experience professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Experience Transformation Consultant at arenaflex, you will have the chance to work with a dynamic and supportive team, develop your skills and expertise, and contribute to the growth and success of our clients and our organization. Don't miss out on this opportunity to join a global leader in digital business services and take your career to the next level. Apply now to become a part of the arenaflex team! Apply for this job