Experienced Customer-Focused Broista - Dutch Br...

Introduction to Dutch Bros Coffee Imagine working for a company where passion, creativity, and a commitment to excellence come together to create an extraordinary experience for every customer, every time. At Dutch Bros Coffee, we're more than just a coffee company - we're a dynamic, fun-loving team dedicated to making a difference in our communities, one cup at a time. Our mission is simple yet powerful: to love people, serve all, and provide experiences that exceed expectations. If you're a team player with a heart for serving others, a passion for coffee, and a drive to succeed, we invite you to join our family as a Broista. About the Role As a Broista, you will be the face of Dutch Bros Coffee, embodying our culture and values in every interaction with our customers. Your day will be filled with opportunities to engage with people from all walks of life, understand their needs, and provide them with their moment of special. Whether you're educating customers about our menu, handling transactions with a smile, or simply being a positive presence in someone's day, your role is crucial to creating the Dutch Bros experience. If you thrive in fast-paced environments, are adaptable, and genuinely love people, this could be your dream job. Key Responsibilities Customer Engagement: Greet every customer with enthusiasm and ensure they leave feeling valued and appreciated. Menu Knowledge: Stay up-to-date on our offerings, including drinks, food, and promotions, to help customers make informed choices. Service Excellence: Embody our core values of speed, quality, and service in every transaction. Teamwork: Collaborate with your team to maintain a positive, efficient work environment. Adaptability: Be flexible and willing to adjust to changing circumstances, including customer needs and operational requirements. Community Involvement: Participate in local events and initiatives that reflect Dutch Bros' commitment to giving back. Essential Qualifications To succeed as a Broista, you should possess: Excellent Communication Skills: The ability to effectively interact with customers, colleagues, and management. Team Orientation: A willingness to support your team and contribute to a positive work environment. Adaptability and Flexibility: The capacity to thrive in a fast-paced, dynamic setting and adjust to changing situations. Physical Stamina: The ability to stand, walk, and move during shifts, which can be up to 10 hours, including the ability to lift up to 65 lbs. Reliability and Punctuality: A commitment to being on time for scheduled shifts and meetings. Preferred Qualifications While not required, the following qualifications are highly valued: Previous Customer Service Experience: A background in serving customers in a fast-paced environment. Coffee Knowledge: Familiarity with coffee drinks and preparation methods. Leadership Skills: Experience in leading or mentoring teams. Language Skills: Fluency in more than one language. Skills and Competencies To excel in this role, you should demonstrate: Empathy and Understanding: The ability to connect with customers and colleagues on a personal level. Problem-Solving Skills: The capacity to handle customer complaints and resolve issues efficiently. Time Management: The ability to multitask and manage your time effectively during shifts. Continuous Learning: A willingness to learn about our products, services, and operational procedures. Career Growth and Learning Benefits At Dutch Bros Coffee, we're committed to your growth and development. As a Broista, you'll have access to: Comprehensive Training Program: Designed to equip you with the knowledge and skills necessary to succeed. Education Benefit Program: Up to $5,250 per year towards your professional development after one year of service. Career Advancement Opportunities: The chance to move into leadership roles or explore other positions within the company. Work Environment and Company Culture We pride ourselves on our unique and fun work environment, where every day is an opportunity to make a difference. As a Broista, you'll be part of a team that values: Community Involvement: We believe in giving back and making a positive impact in our communities. Employee Wellbeing: We care about your physical and mental health, offering support through our Employee Assistance Program and Employee Resource Groups. Recognition and Rewards: We celebrate our team members' successes and provide incentives for outstanding performance. Compensation, Perks, and Benefits We offer a competitive compensation package, including: Hourly Rate: Up to $18.00 per hour, including an average tip of $8.00 per hour. Tip Pool Participation: Eligibility to participate in the tip pool after completing and passing Broista training. 401(k) Matching: We match up to 4% of your contribution as soon as you're eligible. Free Drinks and Dutch Bros Swag: Enjoy our products on us and represent our brand with pride. Paid Volunteer Time: 8 hours per year to give back to your community. Conclusion If you're ready to join a dynamic team that's passionate about making a difference, we invite you to apply for the Broista position. As a member of the Dutch Bros Coffee family, you'll find a work environment that's supportive, fun, and focused on growth. Don't miss this opportunity to embark on a rewarding career journey with a company that truly cares about its people and the communities it serves. Apply now and become part of a team that's dedicated to spreading love, one cup at a time. Ready to Apply? If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and welcome you to the Dutch Bros Coffee family. Apply for this job