**Experienced Customer Onboarding Manager (Remote) – Driving Customer Success in Global Business Travel**

At blithequark, we're dedicated to revolutionizing the way businesses travel and manage their expenses. As a key member of our team, the Customer Onboarding Manager will play a pivotal role in shaping the customer experience and ensuring seamless transitions for our clients. If you're a seasoned professional with a passion for customer-centricity, project management, and collaboration, we invite you to join our dynamic team. **About blithequark** blithequark is a leading provider of global business travel solutions, empowering companies to navigate the complexities of corporate travel with ease. Our commitment to innovation, customer satisfaction, and employee engagement has earned us a reputation as a trusted partner in the industry. As a remote team member, you'll enjoy the flexibility to work from anywhere, while being part of a vibrant community that values collaboration, creativity, and growth. **Responsibilities** As a Customer Onboarding Manager at blithequark, you'll be responsible for overseeing the customer onboarding and migration experience, ensuring a smooth transition for our clients. Your key responsibilities will include: * **Customer Onboarding/Migration Experience**: Own the customer onboarding/migration experience with customers and internal stakeholders, ensuring a seamless transition and exceptional customer satisfaction. * **Project Implementation**: Focus on the implementation of regional/global projects using blithequark project documents, driving project success and enhancing customer relationships. * **Project Handover and Readiness Assessments**: Complete project handover and readiness assessments with Solutions Design teams, ensuring a thorough understanding of project requirements and timelines. * **Work Breakdown Structure and Resource Allocation**: Design the work breakdown structure and define resources required for projects, ensuring effective resource allocation and project timelines. * **Client Requirements and Documentation**: Ensure all client requirements are understood and documented for action by onward teams, maintaining accurate records and facilitating communication. * **Project Planning and Management**: Develop and manage detailed project plans, ensuring alignment and sign-off by stakeholders, and driving project success through effective project management. * **Positive Environment and Partnership**: Create a positive environment to drive partnership and project success, fostering collaboration and open communication among team members and stakeholders. * **Project Performance and Communication**: Manage project performance and communicate status, milestones, risks, and dependencies to stakeholders, ensuring transparency and accountability. * **E2E Testing and Documentation**: Ensure E2E testing is completed and documented successfully, verifying project deliverables and quality. * **Project Call Structure and Stakeholder Management**: Determine project call structure and manage stakeholder calls, facilitating effective communication and collaboration among team members and stakeholders. * **Team Collaboration and Process Improvement**: Contribute to team calls, sharing experiences and ideas for process improvements, and driving continuous learning and growth within the team. **Requirements** To succeed in this role, you'll need: * **Travel Industry Experience**: Candidates with travel industry experience are preferred, with a strong understanding of the corporate travel landscape and industry trends. * **Relationship Building and Customer Service Skills**: Strong relationship building and customer service skills, with the ability to build trust and rapport with clients and stakeholders. * **Amex GBT and Corporate Travel Understanding**: Understanding of blithequark and corporate travel, with a strong grasp of industry best practices and regulatory requirements. * **Fast-Paced Matrix Environment**: Ability to work in a fast-paced matrix environment across multiple geographies and time zones, with excellent communication and collaboration skills. * **Positive Attitude and Motivation**: Positive attitude and ability to motivate project teams under pressure, with a strong focus on customer satisfaction and project success. * **Business English and Multi-Lingual Capability**: Business English is mandatory; multi-lingual capability is advantageous, with the ability to communicate effectively with clients and stakeholders from diverse linguistic and cultural backgrounds. * **Excellent Communication, Presentation, and Negotiation Skills**: Excellent communication, presentation, and negotiation skills, with the ability to articulate complex ideas and negotiate project requirements with stakeholders. * **Organizational Skills and Time Management**: Strong organizational skills, including multitasking and time management, with the ability to prioritize tasks and manage competing deadlines. * **Inspiring Change and Adaptability**: Ability to inspire change and adapt to resistance, with a strong focus on innovation and continuous improvement. **Nice-to-Haves** * **Experience Collaborating Across Functional Groups**: Experience collaborating across multiple functional groups and with operational SMEs, with a strong understanding of cross-functional project management and stakeholder engagement. **Benefits** As a valued member of our team, you'll enjoy: * **Annual Incentive Award Plan**: Annual Incentive Award plan based on company and individual performance, recognizing and rewarding your contributions to our success. * **Metric-Driven Sales Incentive Plans**: Metric-driven Sales Incentive Plans for eligible sales roles, providing a clear understanding of performance metrics and opportunities for growth. **How to Apply** If you're a motivated and customer-focused professional with a passion for project management and collaboration, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! Apply for this job