**Experienced Customer Operations Advisor – Remote Customer Support Specialist**

At arenaflex, we're revolutionizing the way people interact with their finances. As a forward-thinking digital bank, we're committed to providing world-class support to our customers. We're seeking a highly skilled and empathetic Customer Operations Advisor to join our remote Customer Operations (COps) team. As a key member of our team, you'll be the first point of contact for our customers, providing exceptional support and resolving issues efficiently. **About arenaflex** arenaflex is a pioneering digital bank that's changing the face of banking. Our mission is to make money work for everyone, and we're committed to delivering an unparalleled customer experience. With a focus on innovation, transparency, and customer-centricity, we're building a bank that's truly fit for the digital age. **The Role** As a Customer Operations Advisor, you'll be the face of arenaflex, providing exceptional support to our customers through various channels, including phone, email, social media, and in-app chat. You'll be responsible for resolving customer queries, investigating issues, and escalating concerns to the relevant teams. Your primary goal will be to delight our customers, ensuring they receive the best possible experience with arenaflex. **Key Responsibilities** * Provide world-class customer support through various channels, including phone, email, social media, and in-app chat * Resolve customer queries and issues efficiently, using your problem-solving skills and knowledge of our products and services * Investigate and escalate concerns to the relevant teams, ensuring that customer issues are resolved promptly and fairly * Work closely with our Financial Crime team to identify and investigate potential fraud and scams * Develop a deep understanding of our customers' needs and preferences, using this insight to inform product development and process improvements * Collaborate with our external product team to understand and prioritize customer feedback and feature requests * Support other members of the Customer Operations team, providing guidance and mentorship as needed * Participate in training and development programs to expand your knowledge and skills **Working Life and Shift Requirements** * You'll work remotely on an 'open availability' contract basis, ensuring that we're always available to support our customers 24/7 * Your shift pattern will change on a weekly basis, with some weekend work required * You'll have guaranteed time off each month, with the opportunity to work flexible hours to suit your needs * You'll be provided with a work laptop and smartphone, as well as access to our customer support system **Essential Qualifications** * You must be a UK resident and currently living in the UK * You must have the right to work in the UK, with satisfactory proof required * You must be over 18 years old * You must be able to work in a safe, private, and distraction-free environment * You must have a solid internet connection (download speed - 10mbps; upload speed - 3 mbps) **Preferred Qualifications** * Experience in a customer-facing role, preferably in a financial services or technology company * Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions * Excellent communication and interpersonal skills, with the ability to work with customers and colleagues at all levels * Ability to work in a fast-paced, dynamic environment, with a focus on delivering exceptional customer service * Familiarity with social media platforms and technology, with a willingness to learn and adapt to new tools and systems **Skills and Competencies** * Strong analytical and problem-solving skills, with the ability to think critically and creatively * Excellent communication and interpersonal skills, with the ability to work with customers and colleagues at all levels * Ability to work in a fast-paced, dynamic environment, with a focus on delivering exceptional customer service * Strong attention to detail, with the ability to maintain accuracy and precision in a high-volume environment * Ability to work independently, with a strong sense of self-motivation and initiative * Strong teamwork and collaboration skills, with the ability to work effectively with colleagues across the organization **Career Growth Opportunities and Learning Benefits** * As a Customer Operations Advisor, you'll have the opportunity to expand your knowledge and skills in a variety of areas, including financial crime, product development, and customer experience * You'll have access to training and development programs, including online courses, workshops, and mentorship opportunities * You'll have the chance to work on high-profile projects and initiatives, with the opportunity to make a real impact on our customers' lives * You'll be part of a dynamic and supportive team, with a focus on collaboration, innovation, and customer-centricity **Work Environment and Company Culture** * arenaflex is a remote-first company, with a focus on flexibility and work-life balance * We're committed to creating a diverse and inclusive work environment, with a focus on equality, respect, and empathy * We're a fast-paced and dynamic company, with a focus on innovation, creativity, and customer-centricity * We're passionate about making a positive impact on our customers' lives, with a focus on delivering exceptional customer service and support **Compensation, Perks, and Benefits** * Competitive salary and benefits package, including share options and a range of perks and benefits * Opportunity to work in a dynamic and innovative company, with a focus on customer-centricity and financial inclusion * Access to training and development programs, including online courses, workshops, and mentorship opportunities * Flexible working arrangements, with a focus on work-life balance and remote work * Opportunity to work on high-profile projects and initiatives, with the chance to make a real impact on our customers' lives **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we'd love to hear from you. Please submit your application, including your CV and a cover letter, to our careers page. We can't wait to hear from you! **Diversity and Inclusion** arenaflex is committed to creating a diverse and inclusive work environment, with a focus on equality, respect, and empathy. We believe that our team should reflect the diversity of our customers, and we're committed to attracting and retaining the best talent from a wide range of backgrounds and experiences. If you're passionate about making a positive impact on our customers' lives, we'd love to hear from you. **Equal Opportunities** arenaflex is an equal opportunities employer, committed to providing a fair and inclusive work environment for all employees. We welcome applications from all qualified candidates, regardless of their background, experience, or identity. If you require any reasonable adjustments to the application or interview process, please let us know. **Contact Us** If you have any questions or would like to learn more about this role, please don't hesitate to contact us. You can reach us at [email protected] or by visiting our careers page. **Apply Now** Ready to join our team and make a real impact on our customers' lives? Apply now to become a Customer Operations Advisor at arenaflex! Apply for this job