Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences through Innovative Technology Solutions at blithequark

Welcome to blithequark: Where Innovation Meets Customer Satisfaction At blithequark, we empower people to live, work, and play by connecting them to what brings them joy. We drive innovation, creativity, and impact in the world, and our team is a community of people who anticipate, lead, and believe that listening is where learning begins. If you're looking for a career where you can share your ideas freely, learn, grow, and thrive, you're in the right place. Our mission is to power and empower how people live, work, and play, and we're looking for talented individuals like you to join our team. About the Role: Customer Sales and Service Representative As a Customer Sales and Service Representative at blithequark, you will deliver an exceptional customer experience to go along with America's fastest and most reliable network. With your superior sales and customer service skills and excitement for technology, you will be the go-to person for customers who have questions or issues. You will be responsible for answering incoming calls, responding to requests, and resolving customer inquiries and disputes. If you're passionate about technology and customer service, we encourage you to apply for this exciting opportunity. Key Responsibilities: Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service. Instilling confidence and loyalty in customers through thoughtful listening, utilizing knowledge of blithequark's products and services to effectively service and retain customers. Identifying customer needs and proactively offering blithequark's products and services to meet monthly sales goals and deliver an outstanding customer experience. Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues. Responding to requests from customers about blithequark products and services. Verifying service order accuracy and completeness and making corrections/changes as needed. Negotiating the collection of overdue bills. Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business. Managing various systems and work tools while engaging with customers on the phone. What We're Looking For: We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should be a deep listener who takes a genuine interest in learning about customers, their business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations, and you should take real ownership of customer concerns, driven to provide exceptional customer service. Essential Qualifications: Related Associate Degree or 2+ years' relevant experience. Customer Service call center experience. Previous collections experience. Experience with selling products and services. Customer service skills. Demonstrated ability to communicate with detail and precision. Preferred Qualifications: Experience working in a fast-paced, dynamic environment. Ability to work independently and as part of a team. Strong problem-solving and analytical skills. Ability to adapt to changing situations and priorities. Strong communication and interpersonal skills. Career Growth Opportunities and Learning Benefits: At blithequark, we're committed to helping you grow and develop in your career. We offer a range of training and development programs, including on-the-job training, mentorship, and career advancement opportunities. You'll have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We're a company that values innovation, creativity, and impact, and we're looking for individuals who share our passion for making a difference. Work Environment and Company Culture: Our work environment is dynamic, fast-paced, and collaborative. We're a company that values diversity, inclusion, and belonging, and we're committed to creating a workplace where everyone feels valued, connected, and empowered to reach their potential. We offer a range of benefits, including health and wellness programs, 401(k) savings plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. We're a company that cares about our employees and is committed to helping them succeed in their careers and in their personal lives. Compensation, Perks, and Benefits: We offer a competitive compensation package, including a salary range of $579.50 to $1,718.00 per week, depending on your location and confirmed job-related skills and experience. We also offer a range of perks and benefits, including health and wellness programs, 401(k) savings plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. We're a company that values our employees and is committed to helping them succeed in their careers and in their personal lives. Conclusion: If you're looking for a career where you can deliver exceptional customer experiences, work with a talented team of professionals, and grow and develop in your career, we encourage you to apply for this exciting opportunity. At blithequark, we're committed to powering and empowering how people live, work, and play, and we're looking for individuals who share our passion for making a difference. Don't miss out on this chance to join our team and start your journey to success. Apply now and take the first step towards a rewarding and challenging career at blithequark. Apply for this job