Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences through Innovative Technology Solutions at blithequark

Introduction to blithequark At blithequark, we empower how people live, work, and play by connecting them to what brings them joy. We are a community of innovators, driven by creativity, and passionate about making a positive impact in the world. Our team is dedicated to delivering exceptional customer experiences, and we are looking for talented individuals to join our mission. If you are excited about technology, have a passion for sales and customer service, and thrive in a fast-paced environment, we want to hear from you. About the Role As a Customer Sales and Service Representative at blithequark, you will be the face of our company, delivering an exceptional customer experience to our valued customers. You will be responsible for answering incoming calls, responding to customer inquiries, and providing tailored solutions to meet their needs. With your superior sales and customer service skills, you will instill confidence and loyalty in our customers, driving sales growth and customer retention. Key Responsibilities Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service Utilizing your knowledge of blithequark's products and services to effectively service and retain customers Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues Responding to requests from customers about blithequark products and services Verifying service order accuracy and completeness and making corrections/changes as needed Negotiating the collection of overdue bills Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business Managing various systems and work tools while engaging on the phone with customers What We're Looking For We are seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should be a strong communicator with excellent customer service skills, able to diffuse sensitive situations and provide exceptional customer service. If you have a passion for learning about customers, business challenges, and industry trends, and enjoy working in a fast-paced environment, we want to hear from you. Essential Qualifications Related Associate Degree or 2+ years' relevant experience Customer Service call center experience Previous collections experience Experience with selling products and services Customer service skills Demonstrated ability to communicate with detail and precision Preferred Qualifications Strong sales and customer service skills Ability to work in a fast-paced environment and manage multiple priorities Empathy and strong communication skills Ability to diffuse sensitive situations and provide exceptional customer service Strong problem-solving skills and ability to think critically Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your goals. Our team is dedicated to innovation and creativity, and we encourage our employees to think outside the box and come up with new ideas and solutions. Work Environment and Company Culture Our company culture is built on a foundation of inclusivity, diversity, and respect. We believe that everyone should feel valued, connected, and empowered to reach their potential and contribute their best. We are proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Compensation, Perks, and Benefits We offer a competitive salary and benefits package, including great pay, comprehensive health insurance, and a range of perks and discounts. Our employees also enjoy a range of benefits, including flexible working hours, remote work options, and a supportive and collaborative work environment. Conclusion If you are a motivated and customer-focused individual who is passionate about sales and customer service, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Sales and Service Representative, you will play a critical role in delivering exceptional customer experiences and driving sales growth. Don't miss out on this chance to join our innovative and dynamic team and take your career to the next level. Apply now and become a part of the blithequark family! Apply for this job