Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences with arenaflex's Innovative Technology and Communications Solutions

Welcome to arenaflex: A World of Endless Possibilities arenaflex is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes, anticipating, leading, and believing that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife. About the Role: Customer Sales and Service Representative With your superior sales and customer service skills and excitement for technology, you'll deliver an exceptional customer experience to go along with America's fastest and most reliable network! Customers rely on us, and when they have questions or issues, you'll be there to provide thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers. You'll be doing work that matters alongside other talented people, transforming the way people, businesses, and things connect with each other. Key Responsibilities: Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service. Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers. Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience. Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues. Responding to requests from customers about arenaflex products and services. Verifying service order accuracy and completeness and making corrections/changes, as needed. Negotiating the collection of overdue bills. Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business. Managing various systems and work tools while engaging on the phone with customers. What We're Looking for in a Candidate: You are a true consultative salesperson, energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers, business challenges, and industry trends. You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities. Your empathy and communication skills make it possible for you to diffuse sensitive situations. You take real ownership of customer concerns and are driven to provide exceptional customer service. While you drive to meet your daily sales goals, you'll help our customers stay connected to what matters the most. Essential Qualifications: Related Associate Degree or 2+ years' relevant experience. Customer Service call center experience. Previous collections experience. Experience with selling products and services. Customer service skills. Demonstrated ability to communicate with detail and precision. Preferred Qualifications: Proven track record of meeting sales goals and building strong customer relationships. Experience working in a fast-paced, dynamic environment. Strong problem-solving and analytical skills. Ability to work independently and as part of a team. Excellent communication and interpersonal skills. Career Growth Opportunities and Learning Benefits: At arenaflex, we're committed to helping you grow and develop in your career. You'll have access to ongoing training and development programs, as well as opportunities to take on new challenges and responsibilities. Our culture is built on a foundation of innovation, collaboration, and continuous learning, and we're dedicated to helping you achieve your full potential. Work Environment and Company Culture: arenaflex is a place where you can craft your own path to greatness. Whether you think in code, words, pictures, or numbers, find your future with us. We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger, and we're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Compensation, Perks, and Benefits: We offer a competitive compensation package, as well as a range of perks and benefits, including great pay, comprehensive benefits, and opportunities for professional growth and development. We're about more than just a paycheck – we're about creating a fulfilling and meaningful career that aligns with your values and goals. Conclusion: If you're passionate about delivering exceptional customer experiences and are looking for a career that offers challenge, opportunity, and growth, we encourage you to apply for this exciting role with arenaflex. As a Customer Sales and Service Representative, you'll be part of a dynamic team that's shaping the future of technology and communications. Don't miss out on this opportunity to join a world-class organization and take your career to the next level. Apply now and discover the arenaflex difference! Apply for this job