**Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences Across arenaflex's Fastest and Most Reliable Network**

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about powering and empowering the lives of our customers. We're a place where creativity, impact, and innovation come together to drive meaningful connections and experiences. Our team is a vibrant community of individuals who share a common goal: to make a difference in the world by connecting people, businesses, and things in new and exciting ways. As an Experienced Customer Sales and Service Representative at arenaflex, you'll be at the forefront of delivering exceptional customer experiences that exceed our customers' expectations. With your superior sales and customer service skills, you'll be the face of arenaflex, providing top-notch support and guidance to our customers as they navigate our products and services. You'll be part of a dynamic team that's dedicated to transforming the way people, businesses, and things connect with each other. **What You'll Be Doing** As an Experienced Customer Sales and Service Representative, your primary responsibilities will include: * Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service with a smile and a solution. * Instilling confidence and loyalty in our customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers. * Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience. * Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues with empathy and precision. * Responding to requests from customers about arenaflex products and services with a focus on delivering exceptional customer service. * Verifying service order accuracy and completeness and making corrections/changes, as needed, to ensure seamless customer experiences. * Negotiating the collection of overdue bills with a focus on finding mutually beneficial solutions. * Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business to ensure 24/7 customer support. * Managing various systems and work tools while engaging on the phone with customers to provide seamless support. **What We're Looking For** We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You'll be someone who takes a deep interest in learning about your customers, business challenges, and industry trends. You'll enjoy the fast pace and urgency needed to manage incidents, and you'll have no problem juggling multiple priorities. Your empathy and communication skills will make it possible for you to diffuse sensitive situations, and you'll take real ownership of customer concerns, driven to provide exceptional customer service. **Essential Qualifications** * Related Associate Degree or 2+ years' relevant experience in customer service, sales, or a related field. * Customer Service call center experience, with a proven track record of delivering exceptional customer experiences. * Previous collections experience, with a focus on finding mutually beneficial solutions. * Experience with selling products and services, with a focus on meeting sales goals and building relationships with customers. * Customer service skills, with a focus on empathy, communication, and conflict resolution. * Demonstrated ability to communicate with detail and precision, both verbally and in writing. **Preferred Qualifications** * Related Bachelor's Degree or 4+ years' relevant experience in customer service, sales, or a related field. * Experience with arenaflex's products and services, with a focus on delivering exceptional customer experiences. * Proven track record of meeting sales goals and building relationships with customers. * Experience with managing multiple priorities and working in a fast-paced environment. * Certification in customer service, sales, or a related field. **What We Offer** At arenaflex, we're committed to providing a total rewards package that supports your career growth and well-being. Our benefits include: * Health and wellness benefits, including medical, dental, and vision coverage. * 401(k) Savings Plan, with a company match to help you save for your future. * Stock incentive programs, to reward your hard work and dedication. * Paid time off, to help you recharge and refocus. * Adoption assistance and tuition assistance, to support your personal and professional growth. * Award-winning total rewards package, designed to help you move forward in your career and in areas of your life outside of arenaflex. **Work Environment and Culture** As a remote employee, you'll work from home with occasional in-person trainings and meetings. You'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences and making a difference in the world. Our culture is built on a foundation of innovation, creativity, and impact, with a focus on empowering our employees to reach their full potential. **Compensation and Benefits** The compensation range for this position is between $577.00 and $1,775.00 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application. We can't wait to hear from you! Apply Now! Apply for this job