**Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences Across arenaflex's Network**

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. As a Customer Sales and Service Representative, you'll be at the forefront of this mission, working with customers to deliver exceptional experiences that exceed their expectations. If you're a sales and customer service superstar who thrives in a fast-paced environment, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative communication, technology, and entertainment solutions that empower people to live, work, and play better. Our team is dedicated to powering and empowering communities through our cutting-edge products and services, including America's fastest and most reliable network. We're not just a company – we're a community of people who are passionate about making a difference in the world. **Your Role at arenaflex** As a Customer Sales and Service Representative, you'll be responsible for delivering exceptional customer experiences across our network. You'll work closely with customers to understand their needs, provide personalized solutions, and resolve any issues that may arise. Your superior sales and customer service skills, combined with your enthusiasm for technology, will make you a valuable asset to our team. **Key Responsibilities** * Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service * Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers * Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience * Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues * Responding to requests from customers about arenaflex products and services * Verifying service order accuracy and completeness and making corrections/changes, as needed * Negotiating the collection of overdue bills * Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business * Managing various systems and work tools while engaging on the phone with customers **What We're Looking For** * A true consultative salesperson who is energized by meeting sales goals and building relationships with customers * Someone who takes a deep interest in learning about customers, business challenges, and industry trends * A fast-paced and urgent environment is not a problem for you, and you're comfortable juggling multiple priorities * Empathy and communication skills that make it possible for you to diffuse sensitive situations * A strong sense of ownership and a drive to provide exceptional customer service * While you drive to meet your daily sales goals, you'll help our customers stay connected to what matters most **Even Better If You Have** * Related Associate Degree or 2+ years' relevant experience * Customer Service call center experience * Previous collections experience * Experience with selling products and services * Customer service skills * Demonstrated ability to communicate with detail and precision **What We Offer** * A competitive compensation package that includes a base salary and incentives * Comprehensive benefits, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance * A collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging * Opportunities for career growth and development, including training and mentorship programs * A dynamic and fast-paced work environment that's always evolving **Work Environment** * This is a remote role, and you'll work from home with occasional in-person trainings and meetings * You'll have access to a range of tools and resources to help you succeed in your role * You'll be part of a team that's passionate about making a difference in the world **Equal Employment Opportunity** We're proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. **How to Apply** If you're a sales and customer service superstar who's passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team and start making a difference in the world. Apply Job! Apply for this job