**Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America’s Fastest and Most Reliable Network**

At blithequark, we believe that a career should be more than just a job – it should be a journey of growth, learning, and fulfillment. As a Customer Sales and Service Representative, you will be at the forefront of delivering exceptional experiences to our customers, leveraging your superior sales and customer service skills to meet their needs and exceed their expectations. If you're passionate about technology, customer-centric, and driven to make a difference, we want to hear from you. **About blithequark** blithequark is a leading provider of innovative communication and technology solutions, empowering individuals, businesses, and communities to connect, innovate, and thrive. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy. We're a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting our communities and building trust in how we show up, everywhere & always. **Your Role** As a Customer Sales and Service Representative, you will be responsible for delivering an exceptional customer experience, leveraging your knowledge of blithequark's products and services to effectively service and retain customers. Your key responsibilities will include: * Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service * Instilling confidence and loyalty in customers through thoughtful listening and effective communication * Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience * Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues * Responding to requests from customers about blithequark products and services * Verifying service order accuracy and completeness and making corrections/changes, as needed * Negotiating the collection of overdue bills * Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business * Managing various systems and work tools while engaging on the phone with customers **What We're Looking For** We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents and be able to juggle multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations, and you should take real ownership of customer concerns, driven to provide exceptional customer service. **Essential Qualifications** * Related Associate Degree or 2+ years' relevant experience * Customer Service call center experience * Previous collections experience * Experience with selling products and services * Customer service skills * Demonstrated ability to communicate with detail and precision **Preferred Qualifications** * Experience working in a fast-paced, dynamic environment * Proven track record of meeting or exceeding sales goals * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Familiarity with blithequark's products and services **What We Offer** At blithequark, we're committed to providing a comprehensive benefits package that supports your career growth and overall well-being. Our benefits include: * Health and wellness benefits * 401(k) Savings Plan * Stock incentive programs * Paid time off * Adoption assistance and tuition assistance * Award-winning total rewards package **Compensation** The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. **Work Environment** As a remote role, you will work from home with occasional in-person trainings and meetings. You must live within 75 miles of the current reporting location for the life of the contract. **Equal Employment Opportunity** We're proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. **How to Apply** If you're passionate about delivering exceptional customer experiences and want to join a community of innovators and leaders, we encourage you to apply. Please visit our website to learn more about this opportunity and submit your application. Apply Now! Apply for this job