**Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America’s Fastest and Most Reliable Network**

Are you a customer-centric sales professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's dynamic team of Customer Sales and Service Representatives, where you'll play a vital role in shaping the customer experience for America's fastest and most reliable network. **About blithequark** At blithequark, we're more than just a telecommunications company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things. We're driven by a shared purpose to empower individuals and communities to thrive in a rapidly changing world. With a legacy of innovation and a commitment to excellence, we're leading the way in cloud and security solutions, Internet of Things, and video entertainment. **Your Role in Delivering Exceptional Experiences** As a Customer Sales and Service Representative at blithequark, you'll be the face of our brand, delivering exceptional experiences to our customers through superior sales and customer service skills. You'll be the go-to expert for customers seeking assistance with installation, disconnection, or changes to service, as well as resolving disputes and inquiries related to service, billing, rates, adjustments, and policy issues. Your empathetic approach, combined with your knowledge of our products and services, will instill confidence and loyalty in our customers, driving sales goals and delivering outstanding customer experiences. **Key Responsibilities** * Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service * Instilling confidence and loyalty in customers through thoughtful listening and utilizing knowledge of blithequark's products and services to effectively service and retain customers * Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience * Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues * Responding to requests from customers about blithequark products and services * Verifying service order accuracy and completeness and making corrections/changes, as needed * Negotiating the collection of overdue bills * Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business * Managing various systems and work tools while engaging on the phone with customers **What We're Looking For** * A true consultative salesperson with a passion for meeting sales goals and building relationships with customers * A deep interest in learning about customers, business challenges, and industry trends * The ability to juggle multiple priorities and manage incidents with urgency and precision * Empathy and communication skills that make it possible to diffuse sensitive situations * A drive to provide exceptional customer service and take ownership of customer concerns * A willingness to learn and grow with our company, staying connected to what matters most to our customers **Preferred Qualifications** * Related Associate Degree or 2+ years' relevant experience * Customer Service call center experience * Previous collections experience * Experience with selling products and services * Customer service skills * Demonstrated ability to communicate with detail and precision **What We Offer** * A dynamic and inclusive work environment that celebrates diversity and fosters a sense of belonging * A comprehensive total rewards package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance * Opportunities for career growth and development, with a focus on empowering individuals to reach their potential and contribute their best * A competitive compensation package, with the potential to earn more in an incentive-based role * The flexibility to work from home with occasional in-person trainings and meetings **Equal Employment Opportunity** We're proud to be an equal opportunity employer, celebrating our employees' differences and fostering a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. **How to Apply** If you're a customer-centric sales professional with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application. We look forward to connecting with you! Apply for this job