**Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America’s Fastest and Most Reliable Network**

At blithequark, we power and empower how people live, work, and play by connecting them to what brings them joy. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting our communities and building trust in how we show up, everywhere & always. If you're looking for a place to share your ideas freely, where the true you can learn, grow, and thrive, then join the blithequark team. **About the Role** As an Experienced Customer Sales and Service Representative at blithequark, you will be the face of our company, delivering an exceptional customer experience to our valued customers. With your superior sales and customer service skills and excitement for technology, you'll be the go-to person for our customers when they have questions or issues. You'll be working on America's fastest and most reliable network, and you'll have the opportunity to transform the way people, businesses, and things connect with each other. **Responsibilities** Your responsibilities will include, but are not limited to: * Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service. * Instilling confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers. * Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience. * Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues. * Responding to requests from customers about blithequark products and services. * Verifying service order accuracy and completeness and making corrections/changes, as needed. * Negotiating the collection of overdue bills. * Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business. * Managing various systems and work tools while engaging on the phone with customers. **What We're Looking For** We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers, business challenges, and industry trends. You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities. Your empathy and communication skills make it possible for you to diffuse sensitive situations. You take real ownership of customer concerns, and are driven to provide exceptional customer service. While you drive to meet your daily sales goals, you'll help our customers stay connected to what matters the most. **Essential Qualifications** * Related Associate Degree or 2+ years' relevant experience. * Customer Service call center experience. * Previous collections experience. * Experience with selling products and services. * Customer service skills. * Demonstrated ability to communicate with detail and precision. **Preferred Qualifications** * Experience working in a fast-paced, dynamic environment. * Proven track record of meeting sales goals and delivering exceptional customer service. * Strong problem-solving and conflict resolution skills. * Ability to work independently and as part of a team. * Strong communication and interpersonal skills. **Work Environment and Culture** As a remote employee, you'll work from home with occasional in-person trainings and meetings. We're proud to be an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger, and we're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. **Compensation and Benefits** Our benefits are designed to help you move forward in your career, and in areas of your life outside of blithequark. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance, we've got you covered with our award-winning total rewards package. If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington, or Washington, D.C. work location, the compensation range for this position is between $577.00 and $1,775.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. **How to Apply** If you're ready to join a team that's passionate about delivering exceptional customer experiences, and you're excited about the opportunity to work on America's fastest and most reliable network, then we encourage you to apply. Please visit our website to submit your application and join the blithequark team. **Equal Employment Opportunity** We're proud to be an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger, and we're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. **Diversity and Inclusion** Check out our diversity and inclusion page to learn more about our commitment to creating a workplace that's inclusive and welcoming to all employees. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. **Join the blithequark Team** At blithequark, we're passionate about delivering exceptional customer experiences, and we're looking for talented individuals who share our vision. If you're ready to join a team that's dedicated to making a difference, then we encourage you to apply. Apply for this job