**Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America’s Fastest Network**

Are you a customer-centric sales professional with a passion for technology and a drive to deliver exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark, a leading provider of technology and communications services, as an Experienced Customer Sales and Service Representative. At blithequark, we're not just building a network – we're building a community. We're a human network that reaches across the globe, working behind the scenes to anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting up our communities and striving to make an impact that moves the world forward. If you're fueled by purpose and powered by persistence, explore a career with us. **What You'll Be Doing** As an Experienced Customer Sales and Service Representative, you'll be the face of blithequark, delivering an exceptional customer experience to our valued customers. With your superior sales and customer service skills and excitement for technology, you'll: * Answer incoming calls from customers and respond to requests about installation, disconnection, or changes to service * Instill confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers * Identify customer needs and proactively offer our products and services to meet monthly sales goals and deliver an outstanding customer experience * Investigate and resolve customer inquiries and disputes on service, billing, rates, adjustments, and policy issues * Respond to requests from customers about blithequark products and services * Verify service order accuracy and completeness and make corrections/changes, as needed * Negotiate the collection of overdue bills * Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business * Manage various systems and work tools while engaging on the phone with customers **What We're Looking For** We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You'll take a deep interest in learning about your customers, business challenges, and industry trends. You'll enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills will make it possible for you to diffuse sensitive situations. You'll take real ownership of customer concerns and be driven to provide exceptional customer service. **Essential Qualifications** * Related Associate Degree or 2+ years' relevant experience * Customer Service call center experience * Previous collections experience * Experience with selling products and services * Customer service skills * Demonstrated ability to communicate with detail and precision **Preferred Qualifications** * Experience working in a fast-paced, dynamic environment * Proven track record of meeting sales goals and delivering exceptional customer experiences * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Familiarity with CRM software and other customer service tools **What We Offer** As a valued member of our team, you'll enjoy: * Competitive pay and benefits package * Opportunities for career growth and professional development * Collaborative, inclusive work environment that celebrates diversity and promotes a sense of belonging * Flexible work arrangements, including remote work options * Recognition and rewards for outstanding performance * Access to cutting-edge technology and innovative products and services **Work Environment and Culture** As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our work environment is collaborative, inclusive, and celebrates diversity. We're committed to creating a sense of belonging and empowering our employees to reach their potential and contribute their best. **Equal Employment Opportunity** We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger and strive for a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. **How to Apply** If you're a motivated, customer-centric sales professional with a passion for technology and a drive to deliver exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply Now! Apply for this job