**Experienced Customer Service Advisor – Delivering Exceptional Client Experiences at arenaflex**

At arenaflex, we're passionate about fostering a culture of exceptional customer service, where every interaction is a testament to our commitment to excellence. As a key member of our customer support team, you'll play a vital role in ensuring that our clients receive the highest level of service, exceeding their expectations and driving business growth. **Job Summary:** We're seeking an experienced Customer Service Advisor to join our team at arenaflex. As a Customer Service Advisor, you'll be the primary point of contact for our clients, providing timely and effective support through various communication channels, including inbound and outbound calls, emails, and online chats. Your primary objective will be to deliver exceptional customer experiences, resolve routine issues, and promote arenaflex's products and services. **Key Responsibilities:** * Provide exceptional customer service support, ensuring that all interactions meet contractual Key Performance Indicators (KPIs) * Clarify customer requirements, use decision-support tools and resources to provide resolution, and demonstrate empathy while building rapport with customers * Greet customers in a courteous, friendly, and professional manner, adhering to agreed-upon procedures * Maintain basic knowledge of arenaflex's products and services, staying up-to-date on new developments and updates * Prepare complete and accurate work, including notating accounts as required, and participate in activities designed to improve customer satisfaction and business performance * Offer additional products and services to customers, promoting arenaflex's offerings and driving revenue growth * Track, document, and retrieve information in our call tracking database, ensuring accurate and timely reporting * Respond to customer inquiries, referring them to published materials, secondary sources, or more senior staff as needed **Essential Qualifications:** * High school diploma with three to six months of relevant experience in customer service or a related field * Strong customer service orientation, with a focus on delivering exceptional experiences * Excellent computer navigation skills and proficiency in PC applications * Effective communication skills, both written and verbal * Dependable with strong attention to detail, able to multitask and adapt to changes quickly * Tolerance for repetitive work in a fast-paced, high-production work environment * Ability to work as a team member, as well as independently, with a patient and professional demeanor * Willingness to rotate shifts, as needed, to meet business demands **Preferred Qualifications:** * Additional experience or skills may be required based on location and/or program * Familiarity with arenaflex's products and services, as well as industry-specific terminology and operating standards * Proven track record of delivering exceptional customer service, with a focus on metrics and performance **Career Framework Role:** As a Customer Service Advisor at arenaflex, you'll be part of our entry-level program, working closely with our team to develop your skills and knowledge. You'll have the opportunity to learn from experienced colleagues, participate in training and development programs, and take on new challenges as you grow in your role. **Work Environment and Company Culture:** At arenaflex, we're committed to creating a positive and inclusive work environment, where every employee feels valued and supported. Our team is passionate about delivering exceptional customer service, and we're looking for like-minded individuals to join us on this journey. As a Customer Service Advisor, you'll have access to: * A dynamic and supportive team environment * Ongoing training and development opportunities * Competitive compensation and benefits package * Recognition and rewards for outstanding performance * Flexible work arrangements, including remote work options **Compensation and Benefits:** We offer a comprehensive compensation and benefits package, including: * Competitive salary and bonus structure * Comprehensive health insurance and wellness programs * Retirement savings plan and other benefits * Paid time off and holidays * Opportunities for career growth and professional development **How to Apply:** If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! **Location:** Our Customer Service Advisor role is based in PHL Manila - San Lazaro, with opportunities for remote work. **Language Requirements:** English is the primary language of communication, with additional languages a plus. **Time Type:** Full-time, with opportunities for part-time and flexible work arrangements. **Last Updated:** 2024-09-19 Apply Now! Apply for this job