**Experienced Customer Service Advocate - National Remote**

Are you a customer service professional with a passion for making a difference in people's lives? Do you thrive in a dynamic environment where no two days are the same? Look no further than blithequark, a leading healthcare company dedicated to simplifying the healthcare experience and creating healthier communities. As a Customer Service Advocate, you'll play a vital role in building trust with members enrolled in blithequark benefit plans, providing exceptional support, and promoting healthcare literacy. **Join the blithequark Team** At blithequark, we're committed to making a positive impact on the lives of millions of people. Our mission is to help people live healthier lives and make the healthcare system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. As a Customer Service Advocate, you'll be part of a team that shares this vision and is dedicated to making a difference. **Primary Responsibilities** As a Customer Service Advocate, you'll be responsible for: * Listening actively and asking appropriate questions to identify specific questions or issues, and documenting inquiries from members of blithequark's programs regarding medical, vision, dental, pharmacy plan details, plan/program eligibility, and medical claims. * Using multiple databases, tools, and partnerships to refer and enroll members to appropriate internal specialists and programs based on their needs. * Interpreting and translating clinical/medical terminology and coding to assist members with managing costs using simple language. * Adapting to communicated changes in process, policy, and guidelines quickly at site and enterprise level. * Educating members about the fundamentals of healthcare benefits and plans. * Assisting members to maximize use of community services, support programs, and resources available. * Meeting performance goals established for the position in efficiency, call quality, customer satisfaction, first call resolution, schedule adherence, and attendance. **Required Qualifications** To be successful in this role, you'll need: * 1+ years of experience in a customer service environment. * Must be 18 years of age or older. * Ability to work Monday - Friday during our normal business hours of 8:30am - 5:00pm and 12:30pm - 9:00pm CST. It may be necessary, given the business need, to work occasional overtime. **Preferred Qualifications** While not required, we prefer candidates with: * 2+ years of experience in a customer service environment. * Part of UHC Benefit Operations and Experience. * Experience in a healthcare insurance environment. **Telecommuting Requirements** As a remote employee, you'll need to: * Keep all company-sensitive documents secure (if applicable). * Establish a dedicated work area that is separated from other living areas and provides information privacy. * Live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service. **Soft Skills** To succeed in this role, you'll need to possess: * Active listening. * Negotiation. * Empathy/sensitivity. * Patience/resilience. * Agility/flexibility. * Conflict resolution. * Cultural sensitivity. * Disability & diversity awareness. * Effective time and resource management. * Excellent verbal/written communication skills. **Compensation and Benefits** As a Customer Service Advocate at blithequark, you'll enjoy a competitive hourly rate, ranging from $16.00 to $31.44 per hour, depending on your location and experience. In addition to your salary, you'll receive a comprehensive benefits package, including: * A comprehensive benefits package. * Incentive and recognition programs. * Equity stock purchase. * 401k contribution (all benefits are subject to eligibility requirements). **Work Environment and Culture** At blithequark, we're committed to creating a work environment that is inclusive, supportive, and empowering. Our team is passionate about making a difference in people's lives, and we're looking for like-minded individuals to join us. As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team. **Diversity, Equity, and Inclusion** At blithequark, we believe that diversity creates a healthier atmosphere. We're an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **How to Apply** If you're passionate about making a difference in people's lives and are looking for a challenging and rewarding career opportunity, apply now to become a Customer Service Advocate at blithequark. Visit our website to learn more about our company culture, benefits, and job openings. Apply for this job