**Experienced Customer Service Advocate - National Remote Opportunity**

At arenaflex, we're revolutionizing the healthcare experience by creating healthier communities and removing barriers to quality care. As a Customer Service Advocate, you'll play a vital role in building trust with members enrolled in arenaflex benefit plans across their healthcare lifecycle. If you're passionate about delivering exceptional customer service, navigating complex healthcare issues, and promoting health literacy, we invite you to join our team and start doing your life's best work. **About arenaflex** arenaflex is a leading healthcare organization dedicated to simplifying the healthcare experience and making it more responsive, affordable, and equitable. Our mission is to help people live healthier lives and make the healthcare system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, income, or location. As a Customer Service Advocate, you'll be part of a team that's committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. **Primary Responsibilities** As a Customer Service Advocate, you'll be responsible for: * Listening actively and asking appropriate questions to identify specific questions or issues, and documenting inquiries from members of arenaflex's programs regarding medical, vision, dental, pharmacy plan details, plan/program eligibility, and medical claims. * Using multiple databases, tools, and partnerships to refer and enroll members to appropriate internal specialists and programs based on their needs. * Interpreting and translating clinical/medical terminology and coding to assist members with managing costs using simple language. * Adapting to communicated changes in process, policy, and guidelines quickly at site and enterprise level. * Educating members about the fundamentals of healthcare benefits and plans. * Assisting members to maximize use of community services, support programs, and resources available. * Meeting performance goals established for the position in efficiency, call quality, customer satisfaction, first call resolution, schedule adherence, and attendance. **Key Skills and Qualifications** To succeed in this role, you'll need: * 1+ years of experience in a customer service environment. * Ability to work Monday - Friday during our normal business hours of 8:30am - 5:00pm and 12:30pm - 9:00pm CST. Occasional overtime may be required. * Strong active listening, negotiation, empathy, patience, resilience, agility, flexibility, conflict resolution, cultural sensitivity, disability & diversity awareness, and effective time and resource management skills. * Excellent verbal and written communication skills. * Ability to keep all company-sensitive documents secure (if applicable) and maintain a dedicated work area that is separated from other living areas and provides information privacy. **Preferred Qualifications** * 2+ years of experience in a customer service environment. * Part of arenaflex Benefit Operations and Experience. * Experience in a healthcare insurance environment. **Telecommuting Requirements** As a remote employee, you'll need to: * Have a dedicated work area established that is separated from other living areas and provides information privacy. * Live in a location that can receive a arenaflex-approved high-speed internet connection or leverage an existing high-speed internet service. **Compensation and Benefits** We offer a competitive hourly rate, ranging from $16.00 - $31.44 per hour, depending on your location and experience. In addition to your salary, arenaflex offers a comprehensive benefits package, including: * Comprehensive benefits package * Incentive and recognition programs * Equity stock purchase * 401k contribution (subject to eligibility requirements) **Work Environment and Culture** As a remote employee, you'll be part of a dynamic and supportive team that values flexibility, collaboration, and innovation. Our culture is built on the principles of empathy, respect, and open communication. We're committed to creating a workplace that's inclusive, diverse, and equitable. **Diversity, Equity, and Inclusion** arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **How to Apply** If you're passionate about delivering exceptional customer service and promoting health literacy, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team of dedicated professionals who are making a difference in the lives of millions of people. Apply Now! Apply for this job